Dyqwan Thompson
Prairie,MS
Summary
Proven professional with extensive experience at Walmart, adept in customer service and data management. Excelled in resolving high-stress situations, enhancing customer loyalty, and streamlining inventory processes. Demonstrates exceptional time management and active listening skills, contributing to significant improvements in team efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Grocery Stocker
Walmart
11.2020 - 08.2024
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Checked for outdated and overripe grocery items and removed from inventory.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
Customer Service Representative
Walmart
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
West Point High School
West Point, MS05.2018
Skills
- Time management
- Heavy lifting
- Cleaning and sanitizing
- Workplace safety
- Typing speed
- Data management
- Inbound call answering
- Call handling
- Organization and recordkeeping
- Customer service
- Active listening
- Order processing
- Live chat support
- Scheduling
- Money handling
- Problem resolution
- Data entry
- Critical thinking
- Customer relations
- Call center experience
- Microsoft Excel
- Payment processing
- Call center operations
- Administrative support
- Data collection
- De-escalation techniques
- Sales expertise
Timeline
Grocery Stocker
Walmart
11.2020 - 08.2024
Customer Service Representative
Walmart
11.2020 - Current
High School Diploma -
West Point High School
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