Dyreious Hale
Chicago,IL
Summary
Resourceful and empathetic administrative professional with 10+ years of experience in office coordination, customer support, and team operations. Blends strong organizational skills with a passion for communication and creativity. Known for delivering top-notch service, adapting quickly to change, and bringing positive energy to both structured and dynamic work environments. Actively seeking opportunities that combine administrative excellence with creative projects.
Overview
19
19
years of professional experience
Work History
Office Administrator
Yes! Communities
06.2024 - Current
- Manage front desk operations, handle resident inquiries, process paperwork, and coordinate community communications.
- Support leasing processes, vendor coordination, and office logistics.
- Assist with resident events, marketing materials, and file audits.
Intake Specialist
Hoveround Corporation
09.2023 - 05.2024
- Conducted new client onboarding, collected health documents, and verified eligibility.
- Ensured HIPAA compliance while handling sensitive medical and insurance data.
- Maintained accurate client records and assisted the customer service department.
Cottage Parent (Residential Childcare)
Free Will Baptist Children's Home
12.2021 - 09.2023
- Provided daily care for adolescents with behavioral and mental health needs.
- Administered medications and supported emotional development in a therapeutic setting.
- Coordinated schedules, routines, and appointments for up to 8 residents.
Customer Service Representative
Conduent
02.2014 - 11.2019
- Supported various insurance clients including Blue Cross Blue Shield, Aetna, and Highmark.
- Provided detailed assistance regarding benefits, claims, and plan enrollment.
- Trained in de-escalation and high-volume call handling.
Receptionist
Hunny Bun Virgin Hair
02.2017 - 03.2018
- Managed appointments, client check-ins, and front desk operations in a busy beauty salon.
- Contributed to marketing efforts, client experience, and boutique presentation.
Key Holder / Sales Associate
Claire’s
07.2012 - 01.2014
Teacher Assistant / Floater
Aunt Martha’s
08.2010 - 01.2014
Office Clerk / Treasurer Assistant
Chicago Public Schools
06.2006 - 08.2009
Education
Trade Certificate - Cosmetology
Empire Beauty School
Charlotte, NC01.2016
High School Diploma -
Christian Fenger Academy
Chicago, IL01.2008
Skills
- Administrative support and scheduling
- Client relationship management
- Social media management
- Data Entry & Record Keeping
- Interpersonal communication expertise
- Proficient in Microsoft Office
- Experienced in QuickBooks software
- EHR system proficiency
- Trained in CPR and first aid
- Experience with HIPAA standards
Timeline
Office Administrator
Yes! Communities
06.2024 - Current
Intake Specialist
Hoveround Corporation
09.2023 - 05.2024
Cottage Parent (Residential Childcare)
Free Will Baptist Children's Home
12.2021 - 09.2023
Receptionist
Hunny Bun Virgin Hair
02.2017 - 03.2018
Customer Service Representative
Conduent
02.2014 - 11.2019
Key Holder / Sales Associate
Claire’s
07.2012 - 01.2014
Teacher Assistant / Floater
Aunt Martha’s
08.2010 - 01.2014
Office Clerk / Treasurer Assistant
Chicago Public Schools
06.2006 - 08.2009
High School Diploma -
Christian Fenger Academy
Trade Certificate - Cosmetology
Empire Beauty School
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