DYRIESE E. PHILLIPS
Indianapolis
Summary
Dedicated Medical Professional with expertise in clinical and administrative functions. Proven ability in patient interaction, medical record management, and office support. Known for effective communication with healthcare teams and adaptability to fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Screener
Octapharma Medical Plasma Center
07.2017 - 04.2018
- Greets and builds rapport with donors and directs them to appropriate areas for further processing
- Maintains donor flow while adhering to standard operating procedures
- Complies with federal
- State
- Local and company specific regulations related to quality of product
- Employee and donor safety and to the proper performance of day-to-day
- Performs donor medical screening to determine suitability of donor to include reviewing health related documents and taking vital signs
- Including blood pressure
- Pulse
- And temperature
- Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings
- Performs clerical duties
- Including creating and maintaining donor records and inputting information into the donor management computer software
- Performs cashier duties related to payment of donor fees
- Perform all required quality controls and legibly records the results on the appropriate logs and into the donor management computer software
- Answer the telephone and any donor inquiries regarding the procedure
- Payment and company policies in a prompt
- Professional manner
- Follow all occupational safety and health administration (OSHA)
- Clinical Laboratory Improvement Amendments (CLIA)
- CGMP requirements and internal company procedural and personnel policies
- Maintaining confidentiality with all specific donor issues and record-keeping activities
- Cleaning and maintaining equipment on a daily basis
- Clean blood or plasma spills and perform procedure for disposition of bio hazardous waste
- Trained new hires for department
Customer Care-(Resolution Expeditor)
Home Depot Corporate
12.2014 - 04.2018
- Proactively handle inbound communications from both internal and external customers (business and consumer based) via various mediums (telephone
- Letter
- And email correspondence)
- Document
- Research and resolve problems relating to local store complaints
- Product availability/functionality and provide technical support when applicable
- Analyzing training needs to determine the impact of implementing a change for both development and delivery
- Work closely with multiple departments and vendors to provide exceptional customer service
- Rotating Facilitator with New Hire/Nesting agents
- Resolving peer escalations and an active participant in the 2015 Mentoring program.
- Consistently remained in the top 20 of 180 Resolution Expeditors
- Assisted on numerous projects to resolve outstanding customer installs
- Store experiences and delayed deliveries
- Provide support to local Home Depot stores
- Customers
- And other Home Depot associates
Unit Secretary
IU Health North
04.2023 - Current
- Greet and log in patients arriving at office or clinic.
- Inventory and order medical, lab, or office supplies or equipment.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to rooms and prepare them inpatient care and needs.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Scan Advance Directives and other documents/ and records
- Assist the Manager, Charge Nurse, Floor Nurses and PCT as needed
- Patient vitals
- Administered patient assessments and recorded vital signs efficiently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Patient Service Rep/PSR
Ascension OBGYN
01.2022 - 08.2022
- Provide clerical and reception duties associated with patient registration Check patient in for Doctor appointments Assist with checking the patient out after Doctor appointments Gather necessary demographics for the patient Input and verify the patient insurance/preecertification and authorizations Schedule and coordinate patient appointments via the Doctors schedule Provide counseling to patient
- Or the representative regarding services and requirements Coordinate and communicate any concerns regarding the patient via the MA's
- Nurses and Doctors Scan/ and fax documents via Athena EMR systems as well as Phreesia
- Entered patient demographic and insurance data into electronic medical record system.
- Administered patient care, including vital signs monitoring and medication preparation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Patient Scheduler/Patient Coordinator
St. Vincent Breast Center/Ascension
03.2019 - 01.2022
- Interacting with patients over the phone or in person.
- Handles a high volume of incoming calls.
- Schedules patient visits and procedures for multiple St. Vincent Breast Center locations which involves coordinating and adhering to many departments and their clinical protocols.
- Responds to questions and concerns and directs them to appropriate location or department.
- Provides on-going communication with clinical staff regarding real-time patient status.
- Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling.
- Multitasks between several different technology systems to complete functions.
- Collects and enters all necessary demographic
- Clinical
- Billing and insurance information from patients or responsible parties.
- Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols.
- Reviews and analyzes financial information from the registration system and communicates information to the patient and business office.
- Communicates effectively with physicians and physician staff
- Ancillary departments
- Nursing units and patients.
- Ability to multi-task and navigate between multiple computer systems. Which includes knowledge of varities of EMR and EHR databases
Data entry
UnitedHealth Care, Claims Client Services
05.2018 - 03.2019
- Resolved member inquiries regarding health plans and supplementary products efficiently.
- Provided enrollment support and followed up with new members and providers.
- Utilized CPT, ICD-9, and HCPCS coding for accurate claims processing.
- Updated internal database with patient information using various data systems.
- Handled precertification notifications and authorizations to streamline service delivery.
- Educated members on consumer-driven healthcare fundamentals and benefit maximization.
Customer Care (GIC)
Home Depot Corporate
07.2014 - 12.2014
- Improved customer satisfaction by efficiently handling inbound calls.
- Maintained accurate records for each call to ensure quality service.
- Enhanced service delivery by routing calls to appropriate departments.
- Generated customer leads for water heaters and HVAC units effectively.
- Provided exceptional customer service to both internal and external clients.
Medical/Chiropractor Assistant
Full Body Rejuvenation Dr. Smith
02.2014 - 07.2014
- Performed general office duties (e.g. answered telephones
- Took dictations
- Completing insurance verification.)
- Maintained and tracked office supplies
- Sorted mail
- Scheduled patients appointments
- Took patient vitals/recorded vitals
- Explained patient treatments
- Cleaned/sterilized instruments
- Prepared patients for the Chiropractor
- Collected payments
- Kept financial records/preformed other bookkeeping duties
- Handled monthly statements for patients/ and suppliers
Front Office Administrative
Grand Forks Medical Clinic (Kelly Services)
07.2013 - 12.2013
- Greeted patients
- Checked patients in/out
- Collected payments and co-payments
- Answered a multi-line phone system
- Maintained and retrieved all pertinent record through the Athena EMR database
- Filed and scanned documents and information
- Faxed and emailed information as needed
- Document releases accordingly to HIPPA guidelines and disclosures
- Maintained office setting
- Scheduled meetings and appointments
- Vitals (weight
- Height
- BP
- Pulse
- And temperature)
- Completed and balanced general ledger
Education
High School Diploma -
Calumet High School
Chicago, IL06.1999
Associate of Applied Science - Medical Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN08-2017
Skills
- Ability to multi-task
- Administrative
- HIPAA compliance
- Unit secretary training
- Patient scheduling
- EMR / EHR
- Medical office administration
- Patient scheduling expertise
- Inpatient care
- Insurance verification
Certification
Medical Assistant
Timeline
Unit Secretary
IU Health North
04.2023 - Current
Patient Service Rep/PSR
Ascension OBGYN
01.2022 - 08.2022
Patient Scheduler/Patient Coordinator
St. Vincent Breast Center/Ascension
03.2019 - 01.2022
Data entry
UnitedHealth Care, Claims Client Services
05.2018 - 03.2019
Medical Assistant/Medical Screener
Octapharma Medical Plasma Center
07.2017 - 04.2018
Customer Care-(Resolution Expeditor)
Home Depot Corporate
12.2014 - 04.2018
Customer Care (GIC)
Home Depot Corporate
07.2014 - 12.2014
Medical/Chiropractor Assistant
Full Body Rejuvenation Dr. Smith
02.2014 - 07.2014
Front Office Administrative
Grand Forks Medical Clinic (Kelly Services)
07.2013 - 12.2013
High School Diploma -
Calumet High School
Associate of Applied Science - Medical Assistant
Ivy Tech Community College of Indiana