Dysha Strickland
Atlanta,GA
Summary
A Versatile Recruiter with years of experience working with company contacts to secure qualified staff. Well-versed in business operations, administrative management requirements and relationship-building Experience strategies. Primary experience includes talent acquisition and on-boarding with an excellent record of accomplishment in designing and implementing plans for employee satisfaction and effective operational success. Accomplished recruiter looking for a new direction and challenge, seeking to continue use of my professional background in a new area, excited about the challenges, possibilities and contributions to a new organization.
Overview
11
11
years of professional experience
Work History
Senior Recruiter
HIRE VELOCITY
04.2018 - Current
- Provide clients with necessary skills, activities, tools, technologies and process methodologies to clients in on-site, off-site, or virtual delivery model
- Facilitation of Hiring Manager Intake Meeting resulting in service-level alignment
- Develop Sourcing Strategy with strong emphasis on leveraging creative tools to identify passive talent and ability to effectively communicate PepsiCo's compelling employment proposition
- Proactively identifies issues and develops solutions with limited oversight
- Proficient in full suite of Microsoft Suite of products: Word, Excel, PowerPoint, Outlook
- Displays a strong level of professional maturity and track record of developing strong client partnerships
- Hiring qualified professionals from warehouse to healthcare candidates
- Work with managers to determine hiring needs and assist them with navigating all phases of talent acquisition process
- Source and recruit candidates using a variety of sourcing including but not limited to job postings, local partnerships, and social media platforms.
- Presented employers with up to 60 candidates each month.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Operated and maintained applicant tracking and candidate management systems.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Coordinated schedules to arrange management interviews with applicants.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and monitored employee recognition programs.
- Worked alongside global business leader to deploy new training strategies.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Worked with healthcare employees to determine specific job qualifications.
- Scheduled interviews with other healthcare professionals.
Authorizations Agent
AMERICAN HOME SHIELD
06.2016 - 03.2018
- Responsible for performing variety of activities in support of event sales while ensuring order accuracy and ensuring high level of customer service and satisfaction
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
- Effectively managed high-volume of inbound and outbound customer calls
- Answered constant flow of customer calls with up to 300 calls in queue per minute
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Confirming warranty customers and tech's identity
- Processing and verifying access to contracts
- Reviewing and explaining multiple types of contracts with customers
- Communicating and empathizing with 50 customers/techs each workday
- Deescalate multiple escalations
- Responding to inquiries about warranty products.
- Managed over 70 daily inbound calls and consistently exceeded productivity requirements.
- Reviewed benefits coverage and policy limitations.
- Authored professional correspondence to check on approvals and denials.
- Handled and efficiently cleared more than 20 cases each week.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Approved and terminated customer contracts upon request.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Logistics Specialist
ARMY NATIONAL GUARD
05.2013 - 05.2018
- Supports automated logistical specialist supervises and performs management or stock record/warehouse functions pertaining to receipt, storage, distribution and issue and maintains equipment records and parts
- Establish and maintain stock records and other documents such as inventory, material control, accounting and supply records
- Review and verify quantity received against bills and contracts of purchase request and shipping documents
- Unload, unpack, segregate, palletize and store incoming supplies and equipment
- Construct bins, Shelving and other storage aids
- Simplify and standardize collection and use of maintenance data.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Education
Bachelor of Science - Science Education
Columbus State University
Columbus, United States05.2018
Logistical Certification -
Army National Guard
Fort Benning, GA02.2014
High School Diploma -
LaGrange High School
La Grange, United States05.2012
Skills
- Onboarding
- Project Management
- Talent Management
- Data Analysis
- Conflict Resolution
- Candidate Sourcing
- Social Media Recruiting
- Salary and benefits negotiations
- Collaborative Teamwork
- Salesforce expertise
- Applicant Tracking Systems
- Talent Acquisition
- Performance Evaluation
- Pre-Employment Screening
- Job fair planning
- New Hire Orientation
- Quality Assurance
- Contract Preparation
- Inventory Control
Timeline
Senior Recruiter
HIRE VELOCITY
04.2018 - Current
Authorizations Agent
AMERICAN HOME SHIELD
06.2016 - 03.2018
Logistics Specialist
ARMY NATIONAL GUARD
05.2013 - 05.2018
Bachelor of Science - Science Education
Columbus State University
Logistical Certification -
Army National Guard
High School Diploma -
LaGrange High School
Similar Profiles
Tim DremonasTim Dremonas
Senior Recruiter at Hire VelocitySenior Recruiter at Hire Velocity
Stephanie KingStephanie King
Recruitment Operations Manager at Hire VelocityRecruitment Operations Manager at Hire Velocity
Lauren HayesLauren Hayes
Recruiter at Hire VelocityRecruiter at Hire Velocity