M. Dyshaun Harris

• Improved system performance by identifying and resolving technical issues in a timely manner.
• Completed software updates and assessed security patches for optimized computer use.
• Evaluated new tools and technologies for possible integration into existing infrastructure environments.
• Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
• Optimized server efficiency through virtualization techniques and capacity planning.
• Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
• Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
• Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
• Reduced system downtime significantly with proactive maintenance and rapid response to issues.

Conducted photo appraisals of small vehicles, commercial vehicles and machinery.

• Maintained operations with no pause during the pandemic while facing equipment shortages due to supply chain issues.
• 2019-21 project to upgrade 1500 plus machines from Windows 7 to Windows 10 via hardware replacement or in place OS upgrade resulting in client retention.
• Managed inventory of hardware to anticipate and accommodate the needs of current employees and new hires.
• Successfully switched over from OSD Imaging to Autopilot for 100% of machines.
• Integrates 3-4 company acquisitions per year.
• 750+ New Hires onboarded yearly.
• Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android

• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Completed troubleshooting and diagnostics on company resources.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Reduced downtime by proactively identifying potential network problems and implementing corrective measures.