Dyshaun Mitchell
New Port Richey,FL
Summary
Experienced customer service professional with a strong desire to transition into a management role. Proven ability to build meaningful connections with clients, fostering trust and loyalty. Highly self-motivated, with a track record of delivering exceptional service through effective communication and proficient computer skills. Seeking an opportunity to leverage expertise in customer service and leadership to drive organizational success.
Overview
26
26
years of professional experience
Work History
Inbound Call Center Representative
Humana
06.2019 - Current
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Cashier
Burlington
03.2019 - Current
- Answered questions about store policies, and concerns to support positive customer experiences
- Helped customers locate desired merchandise and promoted other options by using strong interpersonal and upselling abilities
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Educated customers on credit card promotions to enhance sales
Supervisor
Tampa General Hospital
06.2017 - 10.2018
- Partnered with and supported Patient Services Managers to ensure regulations, laws and established policies were enforced and adhered to throughout all operational facets
- Developed and enforced safety standards and procedures for food quality and sanitation purposes
- Provided instruction, coaching and motivation to all employees during the shift
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assisted customers with food selection, inquiries and order customization requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Referred unresolved customer grievances to designated departments for further investigation
- Assisted customers promptly and politely, in person and via telephone
Supervisor
Morrison Food Service
08.2016 - 06.2017
- Partnered with and supported Patient Services Managers to ensure regulations, laws and established policies were enforced and adhered to throughout all operational facets
- Developed and enforced safety standards and procedures for food quality and sanitation purposes
- Provided instruction, coaching and motivation to all employees during the shift
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assisted customers with food selection, inquiries and order customization requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Referred unresolved customer grievances to designated departments for further investigation
- Assisted customers promptly and politely, in person and via telephone
Host
Morriosn Food Service
09.2012 - 06.2016
- Took food orders from patients and families, and explained offerings
- Maintained food safety standards at all times
- Folded napkins throughout the day to maintain an adequate supply
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Reported accidents, injuries or unsafe work conditions to manager
- Listened to, understood and clarified guest concerns and issues
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the Supervisor
- Offered enthusiastic and personable service to all customers
- Adhered to safe work practices
- Followed checklists for shift start and end to help with smooth transitions
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Received frequent customer compliments for going above and beyond normal duties
- Answered average of 15 calls per day, addressing customer inquiries and solving problems
- Developed reputation as an efficient service provider with high levels of accuracy
Host
Sodexo food service
02.1999 - 09.2012
- Took food orders from patients and families, and explained offerings
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Cleaned and sanitized work areas, utensils and pans
- Maintained food safety standards at all times
- Folded napkins throughout the day to maintain an adequate supply
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Assisted guests with finding items
- Reported accidents, injuries or unsafe work conditions to manager
- Displayed enthusiasm and knowledge about the hospital's menu and products
- Listened to, understood and clarified guest concerns and issues
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the Supervisor
- Offered enthusiastic and personable service to all customers
- Adhered to safe work practices
- Followed checklists for shift start and end to help with smooth transitions
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Received frequent customer compliments for going above and beyond normal duties
- Answered average of 15 calls per day, addressing customer inquiries and solving problems
- Developed reputation as an efficient service provider with high levels of accuracy
Education
GED -
Louis E. Dieruff High School
Allentown, Pennsylvania02.2001
Skills
- Self-direction
- Strong interpersonal skills
- Computer literate
- Exceptional communication skills
- Personable
- Quick learner
- Positive and friendly
- Excellent work ethic
- Motivated team player
- People-oriented
- Customer service
- Trusted key holder
Timeline
Inbound Call Center Representative
Humana
06.2019 - Current
Cashier
Burlington
03.2019 - Current
Supervisor
Tampa General Hospital
06.2017 - 10.2018
Supervisor
Morrison Food Service
08.2016 - 06.2017
Host
Morriosn Food Service
09.2012 - 06.2016
Host
Sodexo food service
02.1999 - 09.2012
GED -
Louis E. Dieruff High School
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