Summary
Overview
Work History
Education
Skills
Relevant Skills
Timeline
Generic

Dyshaundra Dupree

Kannapolis,NC

Summary

Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Express Employment Professionals
08.2021 - 05.2024

I had temporary clerical assignments for various companies through Express Employment Professionals. Specifically, I worked as a Purchasing Assistant at Aldi Inc. from August 2023 to June 2024. My responsibilities included coordinating with suppliers and the National Buying team to ensure timely and cost-effective product delivery, verifying the accuracy of scanner retail, price signs, and print advertising, and assisting with produce buying through negotiation, product projection and ordering, quality control, and regular communication with suppliers. I proactively identified, investigated, and reported irregularities within my area of responsibility and provided administrative support to purchasing leaders and general office administrative support as required by divisional management.

During my time as an Office Administrator at SHD Composites from June 2023 to August 2023, I served as the first point of contact for external vendors and guests, directed them to appropriate offices, promptly responded to calls and emails, and followed Standard Operating Procedures (SOP) when answering queries. Additionally, I maintained records of visitors/calls and followed appropriate security procedures.

Earlier, I worked as a Front Office Coordinator at McLeod Addictive Disease Center from March 2023 to May 2023. In that role, I answered phones, greeted clients, entered and updated client information, facilitated client fee schedules, verified Medicaid eligibility, and prepared & maintained client records.

In a previous position as an Image Review Clerk at I-77 Mobility Partners from August 2021 to February 2022, I identified license plates from all states and provinces, consistently meeting and exceeding accuracy standards. My responsibilities also included regularly checking image quality and providing feedback to the supervisor to ensure optimum picture quality.

Customer Service Representative

R&L Carriers
11.2022 - 02.2023
  • Ensured that incoming and outgoing shipments were accurate, including all paperwork, tracking, and expediting of shipments.
  • Managed hazardous material breakouts, bills of lading, manifests, and all other related shipping and receiving documents to ensure precision and compliance with government regulations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.

Laid Off Due to Pandemic

N/A
01.2020 - 08.2021

I completed multiple online courses focused on entrepreneurship and financial management.

Administrative Office Clerk

Central Freight Lines "formerly" Wilson Trucking
Charlotte, NC
10.2005 - 08.2020
  • Conducted driver check-ins with 100% accuracy. Displayed meticulous attention to detail in handling all related driver documents and paperwork.
  • Executed advanced data entry tasks to generate manifests. Encoded shipping documents. Verified that trailers carrying hazardous materials were correctly placarded.
  • Offered updates on shipment status and freight charges. Tracked shipments and furnished proof of delivery via phone, email, or fax.
  • Assisted in scheduling appointments (as a backup to the appointment clerk). Maintained a positive and professional demeanor, promptly responding to incoming calls.
  • Managed paperwork for interline and external carriers. Investigated discrepancies such as overages, shortages, and damaged shipments. Kept precise records to ensure timely and efficient resolution of all OS&D (Over, Short, and Damaged) freight issues.

Education

Associate of Applied Science - Business Administration

King's College
Charlotte, NC

High School Diploma -

Myers Park High School
Charlotte, NC

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • Computer Proficiency
  • Problem Resolution
  • Complaint Handling
  • Critical Thinking
  • Customer satisfaction measurement
  • Scheduling
  • Microsoft Excel
  • Administrative Support

Relevant Skills

  • Expertise in customer service, travel, and file management.
  • High attention to detail and strong organizational skills.
  • Capable of handling multiple projects simultaneously with a high degree of accuracy.

Timeline

Customer Service Representative

R&L Carriers
11.2022 - 02.2023

Administrative Assistant

Express Employment Professionals
08.2021 - 05.2024

Laid Off Due to Pandemic

N/A
01.2020 - 08.2021

Administrative Office Clerk

Central Freight Lines "formerly" Wilson Trucking
10.2005 - 08.2020

Associate of Applied Science - Business Administration

King's College

High School Diploma -

Myers Park High School
Dyshaundra Dupree