Dyshon Harris
Fuquay-Varina,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Professional Mover
What Everett Takes
06.2017 - 09.2022
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300 lbs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed over 280 jobs by loading boxes and large items, unloading trucks, and cleaning job sites.
- Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Strapped items down over protective padding to secure throughout transportation.
- Followed safety protocols to prevent accidents and injuries.
- Followed verbal and written instructions to properly move and ship products.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Prevented load shifting or damage by using bracing and strapping techniques.
Transportation Associate
Onecare
10.2012 - 01.2017
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Warmly greeted patients and visitors and made each feel welcome.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Contractor
EMC
12.2011 - 03.2012
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
Airport Ramp Agent
Rduairport
01.2011 - 09.2011
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Stocked aircraft cabins with necessary equipment and supplies.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Cashier/Customer Service Cashier
Biscuitville
01.2010 - 04.2010
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Business Administration - Business Administration And Management
Wake Technical Community College
Raleigh, NC08.2018
Skills
- Verbal and Written Communication
- Job Specifications
- Box Labeling
- Shipment Procedures
- PC Component Diagnostics
- User Guidance
- Reading Comprehension
- Customer Service Expertise
- Customer Satisfaction
- Account Updating
- Call Center Operations
- Tracking and Documentation
- Aseptic Techniques
- Local and State Regulations
- Equipment Safety
- Luggage Assistance
- Privacy Protocols
- Runway Maintenance
- Federal Guidelines
- Weather Watching
- Aircraft Loading and Unloading
- Quality Control
- Crew Operation Improvement
- Labeling and Boxing
- Organize Storage Areas
- Team Goals
- Corporate Policies
- Secure Loads
- Operational Policies Knowledge
- Technical Manuals
- Efficient Service
- Remote Desktop Services
- Customer Inquiries
- Data Communications
- Learning Strategies
- Information Security
- Computer Hardware Knowledge
- Network Technology
- End-User Support
- Technical Sales
- Multimedia Presentations
- Google Drive
- Service Quality
- Technical Support and Assistance
Timeline
Professional Mover
What Everett Takes
06.2017 - 09.2022
Transportation Associate
Onecare
10.2012 - 01.2017
Contractor
EMC
12.2011 - 03.2012
Airport Ramp Agent
Rduairport
01.2011 - 09.2011
Cashier/Customer Service Cashier
Biscuitville
01.2010 - 04.2010
Associate of Business Administration - Business Administration And Management
Wake Technical Community College
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