Dyshon Smith
CAMDEN,AL
Summary
Dedicated professional with a robust background in service delivery and exceptional multitasking skills. Committed to fostering productive relationships to drive profitability and achieve business objectives. Astute Customer Support specialist known for outstanding communication abilities, adept at navigating customer objections with strong organizational prowess. Self-motivated team player passionate about ensuring enduring customer satisfaction through superior service and unwavering support. Proficient in customer support best practices, consistently managing multiple priorities with a proactive approach and a commitment to team success.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer and Payroll Support Specialist (Remote)
Arise (QuickBooks Independent Contractor)
Camden, AL
04.2023 - 02.2024
- Delivered tailored solutions by attentively listening to customers' concerns and adapting problem-solving strategies to meet their unique needs.
- Significantly enhanced customer satisfaction by swiftly addressing and resolving technical issues.
- Maintained in-depth product knowledge, ensuring prompt and accurate support for customers facing technical challenges.
- Expertly utilized CRM systems to track customer interactions, document detailed case notes, and quickly access relevant account information for efficient service delivery.
Sales and Customer Support Specialist (Remote)
Arise (GoDaddy Independent Contractor)
01.2023 - 06.2023
- Assisted customers in diagnosing issues and provided clear solutions to restore service and functionality.
- Managed technical issues and troubleshooting requests, ensuring swift and effective problem resolution.
- Demonstrated product features, overcoming objections with technical expertise to secure sales.
- Conducted post-sale follow-ups to assess customer satisfaction and address any ongoing technical concerns.
- Documented support interactions meticulously, enhancing the efficiency of future service and troubleshooting.
Customer Service Representative (Remote)
Arise (Home Depot Independent Contractor)
03.2019 - 04.2023
- Maintained high customer satisfaction through proactive strategies that addressed customer needs and swiftly resolved concerns.
- Provided top-tier customer support to both internal and external clients, ensuring consistent service quality.
- Leveraged extensive product knowledge to answer customer inquiries about merchandise, sales, and upcoming company updates.
- Strengthened community reputation by fostering strong client relationships and demonstrating a commitment to customer satisfaction.
- Utilized company troubleshooting tools to diagnose technical issues, delivering effective solutions, and enhancing customer experiences.
Shift Manager/Key Holder
Roses, Variety Wholesalers
10.2016 - 04.2019
- Supervised store operations, including cash management, equipment oversight, and staff leadership, ensuring smooth and efficient daily functions.
- Consistently exceeded sales targets by delivering exceptional customer service and fostering strong customer relationships.
- Oversaw employee performance, implementing corrective actions and strategies to enhance efficiency and productivity.
- Trained team members in effective techniques to achieve operational excellence and meet sales goals.
- Executed store opening and closing procedures with meticulous attention to detail, maintaining a well-organized and functional store environment.
Stocker
Roses, Variety Wholesalers
Camden, AL
04.2015 - 10.2016
- Inspected incoming shipments for quality issues, efficiently processing returns for any unacceptable materials.
- Safely operated manual and electric pallet jacks to relocate heavy merchandise, ensuring timely and accurate stocking on the sales floor.
- Conducted thorough inspections of packages and merchandise for damage, promptly communicating with vendors to address issues.
- Managed inventory by adhering to the first-in, first-out (FIFO) method, maintaining organized and well-stocked shelves.
- Proactively volunteered for additional projects, showcasing a commitment to learning new tasks and expanding skill sets.
Education
Certification Program - Computer And Information Systems Security
California Institute of Arts & Technology
San Diego, CA 02.2024 - Current
High School Diploma -
Bertie High School
Windsor, NC 10.2008 - 06.2010
Skills
Sales Expertise
Report Preparation
Complaint Resolution
CRM
Windows 10
Customer Service
Excellent Communication
Technical Support
Document Management
Skill Development
Troubleshooting Skills
Microsoft Outlook
Certification
CompTIA ITF+
Timeline
CompTIA ITF+
05-2024
Certification Program - Computer And Information Systems Security
California Institute of Arts & Technology
02.2024 - Current
Customer and Payroll Support Specialist (Remote)
Arise (QuickBooks Independent Contractor)
04.2023 - 02.2024
Sales and Customer Support Specialist (Remote)
Arise (GoDaddy Independent Contractor)
01.2023 - 06.2023
Customer Service Representative (Remote)
Arise (Home Depot Independent Contractor)
03.2019 - 04.2023
Shift Manager/Key Holder
Roses, Variety Wholesalers
10.2016 - 04.2019
Stocker
Roses, Variety Wholesalers
04.2015 - 10.2016
High School Diploma -
Bertie High School
10.2008 - 06.2010
Similar Profiles
Julie PavluJulie Pavlu
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE at On Point Customer Care – Independent Contractor - ARISECALL CENTER CUSTOMER SERVICE REPRESENTATIVE at On Point Customer Care – Independent Contractor - ARISE
Destiny SmileyDestiny Smiley
Customer Service Representative at AriseCustomer Service Representative at Arise
Keanna FranklinKeanna Franklin
Virtual Customer Service Representative at AriseVirtual Customer Service Representative at Arise