Dyson James
Stockbridge,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Auro Hotel Group
08.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Machine Operator/Team Supervisor
Michelin
03.2015 - 10.2021
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Forklift Operator
Cooper-Standard Automotive
12.2013 - 03.2015
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
Education
High School Diploma -
Dorman High School
Roebuck, SC06.2013
Skills
- Automated Telephone Systems
- Information Protection
- Guest Relations
- Credit and Cash Payments
- Safety and Security Procedures
- Transportation Information
- Reporting Capabilities
- Conflict and Issue Documentation
- Customer Service
- Inventory Oversight
- Problem-Solving Skills
- Hospitality Services
- Guest Accommodations
- Conflict Management
Certification
- Forklift Certification, [Michelin] - [March 2013-Present]
Timeline
Front Desk Agent
Auro Hotel Group
08.2023 - Current
Machine Operator/Team Supervisor
Michelin
03.2015 - 10.2021
Forklift Operator
Cooper-Standard Automotive
12.2013 - 03.2015
High School Diploma -
Dorman High School
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