Dysteni Ellerton
Columbus,USA
Summary
Dynamic individual with hands-on experience in various positions and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Paid back up
Instawork App
06.2021 - Current
- I work various jobs such as custodial work warehouse work to customer service work and chef kitchen work via Instawork as a Top Pro Gold status paid backup
- I have experience at businesses such as Earthley Wellness, Greater Columbus Convention Center, JC Penney Logistics Center, Torrid Inc and OSU Campus / OSU Ohio Stadium
- Lower.com Stadium (Crew Stadium) UC and more
- Performed various tasks such as loading and unloading materials, cleaning work areas, and assisting skilled workers
- Collaborated with team members to complete projects within specified timeframes while maintaining quality standards
- Maintained cleanliness of work areas by sweeping floors, removing debris, and disposing of waste properly
- Closely followed instructions from supervisors regarding daily tasks ensuring efficient completion of assigned duties
- Demonstrated excellent time management skills by efficiently completing assigned tasks within specified deadlines
- Assisted in the setup and takedown of event spaces including arranging furniture, setting up audiovisual equipment, etc
- Maintained cleanliness of work areas by sweeping floors, removing debris, and disposing of waste properly
- Fulfilled customer orders by picking products from warehouse shelves using handheld scanners or pick lists
- Labeled packages correctly with shipping information ensuring accurate delivery of goods to customers' locations
- Packed finished products into appropriate containers following specific packaging guidelines
- Demonstrated attention to detail when inspecting finished products for defects or imperfections before shipment
- Maintained a clean work area at all times adhering to company policies on cleanliness standards
- Assisted in the setup and dismantling of equipment for events, ensuring proper functioning and safety measures
- Performed quality checks on finished products to ensure they meet company standards before packaging and shipping
- Fulfilled customer orders accurately by picking items from warehouse shelves using handheld scanners or pick lists
- Packed products into appropriate containers following specific packaging guidelines while maintaining product integrity
- Demonstrated excellent time management skills by efficiently completing assigned tasks within specified deadlines
- Ensured compliance with health and safety regulations by maintaining cleanliness standards in the kitchen area at all times
- Served as a point of contact between front-of-house staff and kitchen team to ensure smooth communication and efficient service
- Managed food preparation schedules to meet event timelines while maintaining high-quality standards
Professional Cleaner
ABM Industries Inc.
06.2023 - 01.2025
- Company Overview: We maintain building management for The Huntington Center Downtown Columbus Ohio
- Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
- Maintained high standards of cleanliness and hygiene in accordance with company policies and industry regulations
- Utilized various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others
- Managed inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages
- Collaborated with team members to coordinate tasks efficiently and ensure timely completion of all assigned duties
- Followed established protocols for handling hazardous materials, adhering to safety guidelines at all times
- Responded promptly to customer requests or complaints regarding cleanliness issues, resolving problems effectively
- Implemented effective waste management practices by segregating recyclable materials from general waste streams
- Executed specialized cleaning procedures as required for specific areas such as kitchens, bathrooms, or medical facilities
- Maintained confidentiality when dealing with sensitive information encountered during cleaning activities
- Completed daily checklists to ensure all assigned tasks were completed thoroughly and on schedule each day/shift
- Supported a safe work environment by promptly addressing any potential hazards or unsafe conditions observed
- Collaborated with supervisors/managers to develop efficient workflows that improved overall productivity
- Maintained a positive attitude even during challenging situations while providing excellent customer service
- Demonstrated attention to detail by consistently achieving high cleanliness ratings during inspections
- Managed and prioritized work orders or service requests based on urgency and importance
- Consistently achieved high levels of customer satisfaction through prompt response to inquiries or concerns
- Performed general cleaning duties such as sweeping, mopping, dusting, and vacuuming
- Maintained cleanliness and orderliness of assigned areas according to established standards
- Ensured proper disposal of trash and waste materials in designated containers
- Cleaned and sanitized restrooms, including toilets, sinks, mirrors, and floors
- Stocked and replenished restroom supplies such as toilet paper, soap, and paper towels
- Washed windows, glass partitions, and mirrors to maintain a clean appearance
- Dusted furniture, fixtures, window sills, and other surfaces using appropriate cleaning agents
- Swept outdoor walkways or parking lots to remove debris or litter
- Reported any maintenance issues or repairs needed in the facility to the supervisor promptly
- Demonstrated attention to detail by thoroughly inspecting cleaned areas for any missed spots or dirt
- Received positive feedback from customers on cleanliness standards maintained throughout the facility
- Worked independently without direct supervision while maintaining high-quality work standards
- We maintain building management for The Huntington Center Downtown Columbus Ohio
Cashier/Cook
Einstein Bros. Bagels
02.2022 - 05.2023
- At Einstein Bros I fulfilled various rolls
- My main duties assigned to me was that of a Barista
- I efficiently prepared all drinks on our menu which varied from coffee drinks to shakes teas & house made lemonades
- I am also responsible for cashing out customers and preparing online and take out orders
- Other duties were to prepare breakfast & lunch sandwiches according to our menu, as well as cleaning and restocking the store at closing time
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Maintained a clean and organized work area, adhering to sanitation regulations
- Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
- Managed multiple orders simultaneously during peak hours while maintaining accuracy
Commercial Cleaner
Pristine Cleaning Co.
01.2019 - 04.2020
- I was an independent contractor through Prestige Cleaning Services and I was stationed at UC University Of Cincinnati
- Performed thorough cleaning and sanitization of commercial spaces, including offices, retail stores, and warehouses
- Implemented efficient cleaning techniques to maximize productivity while maintaining attention to detail
- Completed assigned tasks within specified timeframes while meeting quality standards
- Responded quickly to emergency clean-up situations such as spills or accidents
- Worked independently or as part of a team depending on the size of the facility being cleaned
- Maintained confidentiality when handling sensitive information or documents during the cleaning process
- Collaborated with maintenance staff for repairs or replacements needed in the facilities
- Implemented time-saving strategies that reduced overall cleaning time without compromising quality
- Dusted furniture, fixtures, window sills, baseboards, etc., ensuring a dust-free environment
- Mopped floors using appropriate solutions based on floor type for optimal cleanliness
- Washed windows inside/outside using streak-free cleaning agents for a spotless finish
- Vacuumed carpets and rugs, paying attention to high-traffic areas and removing stains when necessary
- Sanitized restrooms, including toilets, sinks, mirrors, and fixtures using disinfectants
- Cleaned kitchen areas thoroughly by washing countertops, appliances, dishes, etc
- Diligently followed safety guidelines when handling hazardous materials or chemicals
- Maintained a clean and organized supply closet with proper labeling of cleaning products
- Utilized various cleaning equipment and chemicals to ensure high-quality results and maintain a safe working environment
- Maintained open communication with clients to address any concerns or requests promptly
- Followed established safety protocols and procedures at all times during the cleaning process
- Conducted regular inspections of cleaned areas to ensure compliance with cleanliness standards
- Performed general cleaning duties such as sweeping, mopping, dusting, and vacuuming
- Ensured proper disposal of trash and waste materials in designated containers
- Cleaned and sanitized restrooms, including toilets, sinks, mirrors, and floors
- Stocked and replenished restroom supplies such as toilet paper, soap, and paper towels
- Washed windows, glass partitions, and mirrors to maintain a clean appearance
- Swept outdoor walkways or parking lots to remove debris or litter
- Reported any maintenance issues or repairs needed in the facility to the supervisor promptly
Hotel Receptionist
Monte Carlo Hotel & Casino
08.2017 - 01.2019
- Greet all guest whether in person and or phone/online communication
- Manage online and phone reservations as well as in person reservations
- Manage proper and accurate payment
- Ensure all room allocation and resolve any complaints a guest may have
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Maintained knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations and directions
- Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
- Processed guest payments accurately using cash handling procedures and credit card authorization systems
- Closely monitored room availability using reservation software system, maximizing occupancy rates through efficient management of bookings
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Collaborated with other departments such as housekeeping and maintenance to address guest requests or resolve any issues that may arise during their stay
- Maintained confidentiality of all guest information in accordance with privacy regulations
- Maintained accurate records of room inventory and availability, updating information in real-time for efficient management of reservations
- Demonstrated strong attention to detail by verifying guest identification and credit card information during check-in process
- Utilized problem-solving skills to address any technical issues related to key cards or electronic door locks for guests
- Maintained a clean and organized front desk area, creating a welcoming atmosphere for arriving guests
- Demonstrated proficiency in using reservation software systems such as Opera or Fidelio to manage bookings accurately
- Leveraged strong communication skills when interacting with diverse groups of international travelers at the front desk
- Coordinated group bookings/events efficiently, ensuring smooth arrivals/departures for large parties or conferences held at the hotel
- Possessed excellent time-management abilities when juggling multiple tasks simultaneously at the busy front desk area
Call Center Representative
Precision Opinion
12.2014 - 08.2017
- Outbound calls specializing in surveys and interviews
- Reason for leave - New Job Opportunity
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
- Assisted in outbound calling campaigns such as surveys or promotional offers when required
- Managed multiple communication channels including phone calls, emails, live chat support etc
- Provided feedback to management regarding customer trends, common issues, and potential process improvements
- Collaborated with team members to share best practices and improve overall call center performance
- Managed a high volume of outbound calls for follow-ups, surveys, or sales campaigns as required
- Implemented effective questioning techniques to gather necessary information from customers and provide accurate solutions
- Maintained a positive attitude during challenging interactions with difficult or demanding customers
- Developed expertise in using various software applications including CRM systems, knowledge bases, and ticketing systems
- Leveraged active listening skills to understand customer concerns fully before offering appropriate solutions
- Prioritized tasks effectively in a fast-paced environment while maintaining attention to detail
- Demonstrated flexibility by adapting quickly to changing processes, procedures, or system updates within the call center environment
Intern
Ohio CASA
06.2014 - 09.2014
- I was responsible for responding to all surveys and email letters Certificates and invitations to volunteers of the company
- Advocate for foster/kinship care children as I was vice president of the Ohio Youth Advisory Board
- Help prepare CASA volunteers and the company for the celebrate kids conference 2014
- Reason for leave - Internship thru CUL ended
- Assisted with various tasks and projects across departments, gaining exposure to different areas of the company
- Contributed to team meetings by providing input and suggestions for process improvements
- Created detailed reports and presentations summarizing findings from research projects
- Provided administrative support such as data entry, filing documents, and managing calendars
- Conducted customer surveys to gather feedback on products or services offered by the company
- Prepared materials for client presentations including PowerPoint slideshows or handouts
- Maintained a clean work environment by organizing supplies and equipment regularly
Education
High School Diploma -
Cimarron-Memorial High School
2301 N Tenaya Way, Las Vegas, NV 89128Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Computer skills
- Critical thinking
- Flexible and adaptable
- Attention to detail
- Organizational skills
- Calm under pressure
Languages
Spanish
Limited Working
Interests
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I have a passion for Photography and editing photos
- I have an immense passion for Music
- Acting and Theater
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Adventure Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Cleaner
ABM Industries Inc.
06.2023 - 01.2025
Cashier/Cook
Einstein Bros. Bagels
02.2022 - 05.2023
Paid back up
Instawork App
06.2021 - Current
Commercial Cleaner
Pristine Cleaning Co.
01.2019 - 04.2020
Hotel Receptionist
Monte Carlo Hotel & Casino
08.2017 - 01.2019
Call Center Representative
Precision Opinion
12.2014 - 08.2017
Intern
Ohio CASA
06.2014 - 09.2014
High School Diploma -
Cimarron-Memorial High School
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