Dystinee Mcswain
Griffin,Georgia
Summary
I am a new graduate with Experience in IT specialist with versatility to replace outdated equipment, implement new tools, and support ongoing corporate operations. Adapts to workplace reality and alterations in workplace circumstances. Consistently advantageous for all technical processes and operations. Confident computer technician with knowledge of help desk settings, offering technical support to both clients and staff. Service technician with a strong dedication to providing excellent service. Driven to continuously add value by exemplary work ethic and a never-ending search for new service talents. Experience in maintaining quality and efficiency while managing a high volume of service calls.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Aylo Health
01.2023 - 03.2023
- Managing office telephone systems, including answering calls and returning messages
- Scheduling patient appointments and maintaining communication to confirm future appointments
- Documenting patients' medical information, including medical history
- Performing data entry tasks to document patient records within facility databases and maintaining patient files
- Coordinating daily office activities, greeting patients and checking patients in and out for their appointments
- Recording patients' vital signs, documenting physicians' notes and changes in medical conditions
- Taking tissue and fluid samples and sending them in for laboratory analysis
- Prepping exam rooms for clinical procedures and assisting practitioners with patient care
- Assisting physicians during routine checkups, outpatient procedures and other physical exams
- Monitoring and documenting patient symptoms for physicians' review during clinical exams
- Providing compassionate patient support and care, attention and assistance during office visits
- Preparing and administering medications under the direction of supervising physicians
- ECW
- Administering EKG
- Spirometry
- Ear irrigation
- Injections
- Preparing and administering medications
- Starting up lab
Medical Assistant
JenCare Senior Medical Center
04.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Certified Medical Assistant
QTC Management Inc, A Leidos Co
02.2022 - 01.2023
- Managing office telephone systems, including answering calls and returning messages
- Scheduling patient appointments and maintaining communication to confirm future appointments
- Documenting patients' medical information, including medical history
- Performing data entry tasks to document patient records within facility databases and maintaining patient files
- Coordinating daily office activities, greeting patients and checking patients in and out for their appointments
- Recording patients' vital signs, documenting physicians' notes and changes in medical conditions
- Taking tissue and fluid samples and sending them in for laboratory analysis
- Prepping exam rooms for clinical procedures and assisting practitioners with patient care
- Assisting physicians during routine checkups, outpatient procedures and other physical exams
- Monitoring and documenting patient symptoms for physicians' review during clinical exams
- Providing compassionate patient support and care, attention and assistance during office visits
- Preparing and administering medications under the direction of supervising physicians
- ECW
- Administering EKG
- Spirometry
- Ear irrigation
- Injections
- Preparing and administering medications
- Starting up lab
Certified Medical Assistant
Florida Women's Center
12.2020 - 04.2021
- Managing office telephone systems, including answering calls and returning messages
- Scheduling patient appointments and maintaining communication to confirm future appointments
- Documenting patients' medical information, including medical history
- Performing data entry tasks to document patient records within facility databases and maintaining patient files
- Coordinating daily office activities, greeting patients and checking patients in and out for their appointments
- Recording patients' vital signs, documenting physicians' notes and changes in medical conditions
- Taking tissue and fluid samples and sending them in for laboratory analysis
- Prepping exam rooms for clinical procedures and assisting practitioners with patient care
- Assisting physicians during routine checkups, outpatient procedures and other physical exams
- Monitoring and documenting patient symptoms for physicians' review during clinical exams
- Providing compassionate patient support and care, attention and assistance during office visits
- Preparing and administering medications under the direction of supervising physicians
Education
Certificate -
Zoe Med Tech
Barnesville, GA06.2019
Associate of Arts - Information Technology
Strayer University
Washington, DC09.2023
High School Diploma -
Griffin High School
Griffin, GA05.2017
Skills
- EMR Systems
- Vital Signs
- Phlebotomy
- Patient Care
- Experience Administering Injections
- Venipuncture
- Laboratory Experience
- Medical Office Experience
- Triage
- Medical Scheduling
- Medical Records
- Wound Care and Irrigation
- Mobility Assistance Needs Understanding
- Electrocardiography
- OB/GYN Procedures
- Bookkeeping Support
- Pulse Volume Recording
- Ph Testing
- Medical Terminology
- Treatment Room Preparation
- Firewall Management
- Cost and Budget Analysis
- Document Review
- Data Backups
- Virtual Machine Operation
- Data Collection
- Testing and Quality Assurance
- Excellent Interpersonal Skills
- Mobile Device Management
- IP Addressing and Subnetting
- Company Policy Adherence
- Task Prioritization
- VoIP Systems
- LAN and WAN Control
- Document Management
- Project Management
- Hardware Updates
- Problem-Solving Skills
- Network Firewall Management
- Install Hardware
- Database Management
- Software Solutions
- JavaScript Programming
- Written Communication
- Data Entry
- Desktop Support
- Knowledge Base
- Bug Reports
- Name of Database Proficiency
- TCP/IP Protocol
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
Throughout my collegiate career, I was both on the dean's list and the president list.
Timeline
Medical Assistant
JenCare Senior Medical Center
04.2023 - Current
Medical Assistant
Aylo Health
01.2023 - 03.2023
Certified Medical Assistant
QTC Management Inc, A Leidos Co
02.2022 - 01.2023
Certified Medical Assistant
Florida Women's Center
12.2020 - 04.2021
Certificate -
Zoe Med Tech
Associate of Arts - Information Technology
Strayer University
High School Diploma -
Griffin High School
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