DYSTINY CURTIS
Baltimore,MD
Summary
Business Analyst professional with 5 years of customer relation experience and 2 years of technical expertise within the information technology field. Adept in requirements gather stakeholders management and relationship building.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Legal Operations Analyst
Veritext Legal Solution
Washington, DC
10.2022 - Current
- Meet with stakeholders to gather information for Hearings, Depositions hearings, and arbitrations.
- Analyze legal data in metrix to identify trends access performance and inform decision making within the legal department, resulting in scheduling 10-20 depositions a day.
- Managing all aspects of scheduling Stakeholders proceedings while creating a positive experience for stockholders both internal and external, prior to the proceeding taking place
- Managed relationships with external vendors providing essential services or supplies.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Medical Support Analyst
Department Of Veteran Affairs Medical Center
Washington, DC
10.2019 - 09.2022
- Provides data analysis support to the customer by assisting with the development of reports and/or dashboards to monitor program and operational performance
- Created reports, presentations, and other documentation for stakeholders.
- Supports data quality and data stewardship functions to maintain data accuracy and identify new metrics. to be sure the units are ran smoothly.
- Assisted in training staff on how to use analytical tools effectively.
HR Analyst
United States Army Physical Disability Agency
Washington
03.2019 - 10.2019
- Evaluated, researched and analyzed data review of case files, records, and documents from the Physical Evaluation Board(PEB) by verifying all required information is accurate and free of cross-contamination.
- Processed all cases in accordance with the processing standards contained in AR 635-40, EXORD 080-12 Army Disability Evaluation System (DES) Standardization (dated 17 FEB 12) and other applicable Department of Defense (DoD) Directives and instructions
- Evaluated, researched and analyzed data review of case files, records, and documents from the Physical Evaluation Board(PEB) by verifying all required information is accurate and free of cross-contamination.
- Prepared adhoc correspondence for Soldier “Fit Memorandums,” appeal responses, and transmission documentation for routing IAW with AR 25-50 (Preparing and Managing Correspondence).
- Processed required entries for active-duty Soldiers into Transition Point Processing System III (TRANSPROC III) indicating if the end of service was due to separation or retirement.
Education
High School Diploma -
Potomac High School
05-2013
Skills
- ITIL 4 Certification
- Healthcare IT
- Business Strategies
- Project Management
Certification
ITIL Certification, 2023
Timeline
Legal Operations Analyst
Veritext Legal Solution
10.2022 - Current
Medical Support Analyst
Department Of Veteran Affairs Medical Center
10.2019 - 09.2022
HR Analyst
United States Army Physical Disability Agency
03.2019 - 10.2019
High School Diploma -
Potomac High School
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