Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dyveonne Hawkins

Dallas,TX

Summary

Customer service professional with over 10 years of experience in high-volume environments, excelling in claims processing and technical support. Recognized for efficiently resolving complex issues and enhancing customer satisfaction. Collaborates effectively with teams to drive service excellence and operational efficiency.

Overview

6
6
years of professional experience

Work History

Claims Customer Service Representative

Signature Performance
Nebraska City, Omaha
01.2026 - Current
  • Assisted customers with claims inquiries and provided timely information.
  • Collaborated with team members to resolve complex customer issues efficiently.
  • Educated customers on claim procedures and necessary documentation requirements.

Customer Service Specialist

Signet Jewelers
Dallas, USA
10.2020 - 12.2025
  • Provide guest support with empathy and professionalism, ensuring positive resolutions.
  • Utilize Microsoft Suite, UPS Quantum View, Radial Now, and other specialized systems.
  • Handle service and sales negotiations while maintaining compliance with company policies.
  • Collaborate across departments to resolve escalated service and technical concerns.
  • Thrive in a fast-paced environment while balancing multiple priorities.

Service Desk Analyst

DXC
Plano, USA
01.2020 - 09.2020
  • Resolved customer requests within 7 minutes on average, exceeding performance goals.
  • Provided courteous, professional assistance during high-volume call flows, ensuring customer satisfaction.
  • Delivered IT support for hardware/software issues, enhancing user experience for non-technical staff.
  • Installed software, configured systems, and troubleshot network connectivity.

Education

Associate of Arts -

Tarrant County Community College
Arlington, TX
11-2024

High School Diploma -

Town View Magnet Business Cluster
Dallas, TX
01-1996

Skills

  • Customer Service & Client Support
  • Active communication
  • Conflict resolution
  • Conflict De-Escalation
  • Detail orientation
  • Multitasking & Time Management
  • Technical Troubleshooting
  • Process Improvement

Timeline

Claims Customer Service Representative

Signature Performance
01.2026 - Current

Customer Service Specialist

Signet Jewelers
10.2020 - 12.2025

Service Desk Analyst

DXC
01.2020 - 09.2020

Associate of Arts -

Tarrant County Community College

High School Diploma -

Town View Magnet Business Cluster
Dyveonne Hawkins