Dyvonda Johnson
Georgiana
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Agent
Ehealthinsurance
03.2024 - 02.2025
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Technical Support Agent
The TJX Companies, Inc.
04.2023 - 02.2024
- Provided technical support for environmental remediation projects.
- Provided technical support to engineers and customers.
- Assisted technical support groups and gave professional technical advice.
- Gave exceptional technical support and high-quality service to customers.
- Provided technical support for existing reports, dashboards or other tools.
Customer Service Representative
Conduent
02.2020 - 04.2023
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Alorica
06.2017 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor's degree - Criminal Justice
Troy University
Troy, ALHigh school diploma -
Georgiana High School
Georgiana, AL05.2017
Skills
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Customer Service
- Technical Support
- Active Listening
- Microsoft Office Expertise
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Lead Generation
References
References available upon request.
Certification
Health Insurance Licenses
Timeline
Sales Agent
Ehealthinsurance
03.2024 - 02.2025
Technical Support Agent
The TJX Companies, Inc.
04.2023 - 02.2024
Customer Service Representative
Conduent
02.2020 - 04.2023
Customer Service Representative
Alorica
06.2017 - 02.2020
High school diploma -
Georgiana High School
Bachelor's degree - Criminal Justice
Troy University
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