DZBO BUDUBA

Work History

Army National Guard Indiana

06.2022 - Current

Assisted with month-end closing processes and verified journal entries.
Assisted with account reviews and preparation for account reviews.
Reviewed financial statements with staff accountants.
Developed skills necessary to manage various organizational bank accounts.
Managing resources and financial operations as part of the Army's Finance and Comptroller Corps.
Provide financial advice and recommendations for units looking to purchase services and supplies for their missions.
Conduct military pay, overseeing services with commercial vendors, auditing, accounting, banking operations, and more.

Wilson Transport LTD

01.2018 - 02.2021

Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat business and improved sales.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Delivered prompt service to prioritize customer needs.

World Vision International

05.2013 - 11.2017

Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
Coordinated projects, defined scope, and managed milestones.
Technical review, design, monitoring and reporting of programs and projects to
ensure quality monitoring and evaluation
Quality assurance of standard measurements and indicators.
Commission or lead design and implementation of baseline and evaluation studies
Development of systems that document and disseminate lessons learned within
and outside the organization, including identification and mainstreaming best
practices
Analyses and use of data for management advice, advocacy planning or marketing
purposes
Provide technical leadership and support to project and partner staff in planning
and implementing M&E systems and activities, data-based program decision making,
and results reporting; provide training as needed