Dzejna Ribo
Travnik
Summary
Skilled Accountant and Receptionist with a proven track record at Ventura Travel Agency and Hotel Blanca, adept in maintaining high customer satisfaction through exceptional service and effective problem-solving. Demonstrates strong communication, and flexibility, excelling in dynamic, fast-paced environments. Achieved seamless teamwork and collaboration, enhancing efficiency without compromising service quality.
Overview
2
2
years of professional experience
Work History
Accountant
Ventura travel agency
Travnik
12.2023 - Current
- Adapted to dynamic environments and worked efficiently under pressure, ensuring timely responses to customer inquiries and resolving issues to maintain customer satisfaction.
Receptionist
hotel Blanca
Travnik
10.2022 - 11.2023
- Delivered exceptional customer service by greeting and assisting guests, ensuring they felt welcomed, valued, and cared for throughout their stay.
- Maintained a positive attitude and calm demeanor while working under pressure, ensuring a consistently high standard of service.
- Collaborated effectively with colleagues and department heads to ensure smooth operations and provice exellent service in a fast-oaced environment.
Education
Finance
International University Travnik
Travnik09-2022
Nurse -
Mjesovita Srednja Skola Travnik
Tavnik05-2022
Skills
- Communication skills
- Teamwork and collaboration
- Able to handle difficult situations calmly
- Flexibility
- Positive attitude and enthusiasm
- Problem solving
- Cultural sensitivity
Languages
Bosnian
First Language
English
Advanced (C1)
C1
Volunteering experience
Volunteer nurse
Kantonalna bolnica Travnik
Provided compassionate and professional assistance to patients, offering emotional support and addressing their needs with empathy and care.
Timeline
Accountant
Ventura travel agency
12.2023 - Current
Receptionist
hotel Blanca
10.2022 - 11.2023
Finance
International University Travnik
Nurse -
Mjesovita Srednja Skola Travnik
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