Summary
Work History
Education
Skills
Work Availability
Accomplishments
Quote
Languages
Websites
Timeline
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Dzenaila Rizvanovic

Utica,NY

Summary

Experienced data management professional equipped to drive impactful results. Skilled in data analysis, database management, and data governance. Strong focus on team collaboration and adaptability to changing needs. Reliable and results-driven with keen eye for accuracy and efficiency.

Work History

Static Data Manager

Bank of New York Mellon
  • Led risk analysis reviews and supervised a team of seven to ensure effective risk mitigation.
  • Directed daily operations and implemented strategies to meet business goals.
  • Motivated team through strong leadership, development, and communication.
  • Served as escalation point for resolving complex issues in a fast-paced environment.
  • Boosted operational efficiency through data management and analysis.
  • Authored Root Cause Analyses and procedures to ensure compliance and reporting.
  • Conducted risk matrix reviews, maintaining high standards of data accuracy.
  • Utilized Excel and data tools to track and analyze project performance.
  • Partnered with stakeholders to enhance UI for compliance and data accessibility.
  • Gathered and documented business and technical requirements for reporting.
  • Defined and supported system requirements while upholding data quality.
  • Tested new applications to identify risks and improve system documentation.

Senior Analyst

Bank of New York Mellon
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Created dashboards to monitor and track key performance indicators.
  • Developed and implemented data governance policies and procedures.

Digital Service Representative

Bank of America
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accepted payments and updated accounts with latest information.
  • Assisted customers and bank employees for personal banking and business banking accounts such as checking & savings accounts, credit cards, loans, and mortgages
  • Provided technical guidance on a variety of applications, software, and equipment
  • Identified identity theft and fraud
  • Verified customers and employees
  • Reported system issues and customer complaint

Teller

M&T Bank
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Enhanced branch sales through cross-selling bank products and services to customers.

Education

High School Diploma -

Thomas R. Proctor High School
Utica, NY

Skills

  • Proficient in Microsoft programs and Jira
  • Ability to stay organized and manage multiple high priorities
  • Knowledge of International Standard Banking Practices (ISBP)
  • Thorough knowledge of business and management principles
  • Bilingual individual, speaking both English and Bosnian fluently
  • Data quality assurance
  • Attention to detail
  • Customer relationship management (CRM)
  • Team collaboration
  • Conflict resolution
  • Risk management
  • Time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 7 staff members.

Quote

Never expect yourself out of someone else

Languages

English
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Static Data Manager

Bank of New York Mellon

Senior Analyst

Bank of New York Mellon

Digital Service Representative

Bank of America

Teller

M&T Bank

High School Diploma -

Thomas R. Proctor High School

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