Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Dzeva Jahovic

Orland Park,IL

Summary

Custodian Director/Manager with extensive expertise in facility maintenance and staff supervision to ensure operational excellence. Proficient in inventory management, safety compliance, and budget oversight to optimize resources and maintain quality standards. Focused on driving efficient scheduling coordination and conflict resolution to enhance team performance and customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Custodian Director

HES Facilities
07.2022 - 11.2025

•Directed custodial operations to ensure facility cleanliness standards consistently met regulatory and safety requirements, enhancing occupant health and satisfaction.

• Developed and implemented strategic maintenance schedules that optimized resource allocation and improved operational efficiency across multiple sites.

• Coordinated cross-departmental teams to align custodial services with organizational priorities, resulting in improved response times and service quality.

• Established quality control protocols that increased compliance with environmental and safety policies, reducing incident rates and liability exposure.

• Prioritized staff training programs focused on best practices and safety procedures, leading to elevated workforce competency and reduced workplace accidents.

Building Manager

GCA Services/ABM Company
06.2010 - 11.2025

• Directed daily building operations to maintain safety compliance and ensure optimal facility functionality for occupant satisfaction.

• Coordinated maintenance schedules to minimize downtime and extend equipment lifespan, enhancing overall operational reliability.

• Implemented security protocols that improved tenant safety and reduced unauthorized access incidents across the property.

• Managed vendor relationships to optimize service quality and control facility maintenance costs effectively.

• Facilitated tenant communications to promptly address concerns, improving tenant retention and community engagement.

Skills

  • Facility Maintenance
  • Staff Supervision
  • Inventory Management
  • Safety Compliance
  • Budget Oversight
  • Quality Control
  • Customer Service
  • Scheduling coordination
  • Resource allocation
  • Conflict Resolution

Certification

Pool Certification

Safety Training

PPE Training

Chemical Training

Fork Lift/Scissor training

Equipment Training

Languages

English
Albanian
Serbian

Timeline

Custodian Director

HES Facilities
07.2022 - 11.2025

Building Manager

GCA Services/ABM Company
06.2010 - 11.2025
Dzeva Jahovic