Dzevida Arapovic
St Louis,MO
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Walgreens
09.2021 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Streamlined medication ordering process, ensuring timely delivery of essential medications to patients.
- Implemented inventory control measures that effectively reduced medication stockouts and improved overall patient satisfaction.
Shift Leader Manager
Walgreens
05.2019 - 09.2021
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Pharmacy Technician
Walgreens
04.2017 - 05.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
Gateway High School
Saint Louis Mo 05.2014
Skills
- Attention to Detail
- Customer Service
- Problem-solving abilities
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
Languages
Bosnian
Native or Bilingual
Timeline
Inventory Specialist
Walgreens
09.2021 - Current
Shift Leader Manager
Walgreens
05.2019 - 09.2021
Pharmacy Technician
Walgreens
04.2017 - 05.2019
Gateway High School