D'Zyre Fields
Seattle
Summary
Dedicated customer service representative with a strong drive to maintain exceptional customer satisfaction and contribute to company success. Demonstrated ability to establish and maintain excellent relationships with customers and colleagues. Dependable, energetic, and known for a proven work ethic, passion for helping others, and exceptional organizational skills. Self-motivated and thrives in any workplace environment, always striving for success.
Overview
8
8
years of professional experience
Work History
Floater Teacher
Young Minds Development Academy
12.2023 - 08.2024
- Built and maintained environment that stimulated learning and supported student achievement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Managed disciplinary actions for unacceptable behavior, working with individuals and supporting educational elements of remediation process.
- Designed lesson plans, tailored curricula and provided special instructions to enhance existing structure.
- Monitored up to 15 students simultaneously with confidence and leadership.
Leasing Consultant
AMC Management
10.2021 - 09.2023
- Prepared lease paperwork and obtained signatures as well as payments from clients
- Advocated a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues
- Promoted unoccupied properties through various media and advertising techniques
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Skilled in new construction, luxury residences, condos, and over-55 communities
- Contacted, followed up with tenants on renewal notices as well as encouraged prospective tenants to fill out applications after property tours
- Oversaw application requirements and resolve questions from prospective tenants
- Escalated critical issues to property managers to deliver immediate resolution
- Pursued leads using CRM software and followed up with interested parties
- Received rent payments and tracked transactions in accounting software.
Front Desk Receptionist
Private Dental Office
04.2020 - 09.2021
- Processed payment managing, receipts and proper bills
- Collected inbound/outbound calls and coordinated with staff to fulfill customer requests
- Formulated daily shift reports and balanced cash register to precisely reflect all transactions
- Retained daily calendars, set appointments with clients, and planned daily office events
- Kept important files, running reports, delivered updates on occupancy and revenue
- Organized meetings and rooms for staff, corporate partners, and customers
- Greeted and engaged with patrons along with conducting the check-in process.
Daycare Aide
Grandmas TLC Daycare
09.2016 - 07.2019
- Assisted with school day activities, before and after-school supervision, and lunch and recess
- Prepared meals and refreshments for children relating to dietary needs and restrictions
- Tended for children ages Newborn to toddlers (grades 1st - 5th)
- Translated aloud and performed alphabet games to promote early literacy
- Conveyed with children's parents or guardians about daily activities and performances
- Managed crafts and hands-on activities to engage kids and promote development.
Education
High School Diploma -
Rainier Beach High School Seattle
Seattle, WA06.2016
Skills
- Web Essentials
- Negotiation skills
- Yardi Portal efficient
- CRM
- Proficiency with Microsoft offices
- Excellent written and verbal communication
- Property Leasing
- General Ledger Accounting
- Toddler Care
- Early Childhood Education
- Project-based learning
- Physical Education
Timeline
Floater Teacher
Young Minds Development Academy
12.2023 - 08.2024
Leasing Consultant
AMC Management
10.2021 - 09.2023
Front Desk Receptionist
Private Dental Office
04.2020 - 09.2021
Daycare Aide
Grandmas TLC Daycare
09.2016 - 07.2019
High School Diploma -
Rainier Beach High School Seattle
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