E. Alison Tweedie-Perry
Atlanta,GA
Summary
Results-oriented writing professional with extensive experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Self-driven and team-focused, able to build wide-ranging documentation from the ground up by collaborating with cross-functional teams for accuracy and clarity of technical content.
Overview
31
31
years of professional experience
Work History
Technical Writer/Editor
Turf Tank
11.2021 - Current
- Enhance user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Increase product adoption by creating clear and concise user guides, manuals, and online help resources.
- Collaborate with cross-functional teams to gather information for accurate and comprehensive documentation.
- Improve customer satisfaction with well-structured troubleshooting guides addressing common issues.
- Establish consistency across company documents by creating and adhering to style guidelines and templates.
- Develop engaging training materials for new employees, contributing to a more efficient onboarding process.
- Reduce support call volume by providing comprehensive FAQs for product users.
- Ensure regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Manage version control and timely updates of documents through effective project tracking and organization skills.
- Optimize knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
- Develop multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.
- Work closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Create comprehensive release notes detailing new features, bug fixes, and known issues for each software update cycle.
- Participate in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content.
Training and Development Content Coordinator
Food Resource
04.2020 - 11.2021
- Designed, created, and edited training courses for food labeling consultancy.
- Conferred with subject matter experts to determine key concepts and presentation points.
- Researched federal food labeling regulations and citations to ensure accurate content and reference.
- Created and gathered photos and graphics.
- Wrote and edited copy.
- Prepared webinars, PowerPoint presentations, and other course presentation materials.
Technical Writer, Editor, Copywriter
Freelance
06.1993 - 04.2017
- Provided professional editorial services to wide range of clients and media including:
- Technical editing of software manuals; editing fiction and memoir manuscripts; editing training manuals and e-learning scripts; researching, writing, and editing travel guides, instructional copy, and marketing materials for websites, and many more.
- Client testimonials available upon request.
Education
American Studies
Montgomery College
Rockville, MDSkills
- Technical Writing
- Editing and Proofreading
- Software Documentation
- Technical Research
- Instruction Writing
- Content Strategy
- Content Development
- Instructional Design
- Release Notes Writing
- User Experience Design
- Customer/Client Service
- Cross-Team Collaboration
Timeline
Technical Writer/Editor
Turf Tank
11.2021 - Current
Training and Development Content Coordinator
Food Resource
04.2020 - 11.2021
Technical Writer, Editor, Copywriter
Freelance
06.1993 - 04.2017
American Studies
Montgomery College
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