E. Amy Ward

Diverse background with extensive experience in executive assistance, customer service, project coordination, and management across the art and wine industries, as well as in call center operations. In my role as an Executive Assistant to the Vice President for Academic Affairs, I effectively manage internal projects, coordinate communications, and streamline administrative processes to ensure efficient office operations. My responsibilities include supervising budgets, providing administrative support, and acting as a liaison between the Vice President and various stakeholders. Previously, as a Customer Service and Project Coordinator in the wine industry, I developed and executed marketing initiatives, coordinated product launches, and optimized supply chain processes. I demonstrated strong customer service skills by assisting clients with inquiries and resolving issues, which contributed to increased satisfaction and repeat business. In the art industry, I served as a Gallery Director and Event Coordinator, where I planned and curated exhibitions, managed gallery collections, and organized public programs to engage the community. My expertise in building relationships with artists and collectors enhanced the gallery's visibility and audience engagement. Throughout my career, I have honed my skills in project management, strategic planning, budget oversight, and team coordination while maintaining a strong focus on quality assurance and continuous improvement. My ability to foster collaboration, communicate effectively with stakeholders, and implement innovative solutions has consistently driven positive outcomes in all my roles.

• Successfully managed and coordinated internal projects and operational goals for the Office of Academic Affairs, improving efficiency and communication.
• Developed and disseminated communications and publications from the Provost’s office, ensuring timely and effective information sharing across departments.
• Acted as a primary liaison between the Vice President and faculty, staff, and external stakeholders, enhancing collaboration and transparency.
• Streamlined administrative processes by effectively managing the VP’s calendar, scheduling meetings, and preparing meeting materials, resulting in improved time management.
• Played a key role in academic project initiatives by tracking progress and coordinating tasks, contributing to successful project outcomes and enhanced faculty engagement.
• Conceptualized and curated numerous exhibitions that significantly increased gallery attendance and engagement.
• Established and maintained relationships with local art organizations, leading to collaborative projects and community involvement.
• Increased the gallery's permanent collection through strategic sourcing and acquisition of diverse artworks.
• Planned and executed high-profile events, including gallery openings and artist talks, enhancing the gallery’s visibility and reputation in the art community.
• Developed educational programs and materials that deepened audience understanding and appreciation of contemporary art.
• Coordinated successful product launches and marketing campaigns in the wine industry, contributing to increased sales and brand recognition.
• Improved supply chain efficiency through collaboration with production teams, leading to reduced costs and timely procurement of materials.
• Enhanced customer satisfaction by resolving issues and providing expert guidance on wine selections, resulting in increased repeat business.
• Led sustainability initiatives that aligned with company values and improved operational practices, fostering a positive brand image.
• Streamlined project management processes that reduced delivery times and improved overall project outcomes.
• Exceeded revenue targets consistently by leading a high-performing team in a fast-paced call center environment.
• Implemented performance tracking systems that improved call quality and customer satisfaction scores by monitoring key performance indicators (KPIs).
• Developed and executed comprehensive training programs that enhanced staff capabilities, resulting in reduced turnover and increased employee engagement.
• Spearheaded the introduction of technology solutions that streamlined operations, improved call efficiency, and enhanced the overall customer experience.
• Fostered a culture of continuous improvement by identifying inefficiencies and implementing initiatives that optimized call center performance.
• Successfully implemented lead generation projects for a revenue center, resulting in increased revenue growth and decreased retention.
• Managed a successful inbound customer service center, enhancing inbound systems and administration of incentive programs.
• Conducted profitable weekly and monthly events that assisted over six hundred creative residents and contributed to community advancement.

• Art Council of Indianapolis
• Indiana Landmarks
• Linfield University
• Hampton Inn
• Indianapolis Zoo
• Bjorson Vineyards
• Zhou B Art Gallery
• The Raymond James Stutz Gallery