Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Eileen Connelly

Prospect,VA

Summary

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Successful Owner/Operator with expertise in theEquine & Ranching industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.

Overview

32
years of professional experience

Work History

Wedgewood Club
Farmville, Virginia

General Manager
02.2024 - Current

Job overview

  • Formulated policies and procedures to streamline operations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
  • Managed event logistics and operations.

Juniper Hill Stables
Bandera , Texas

Owner/Operator
10.2013 - 06.2023

Job overview

  • Enhanced guest satisfaction by designing and executing customized horseback riding experiences .
  • Built personal relationships with guests to promote positive experiences.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

West 1077 Guest Ranch
Bandera , Texas

General Manager
08.2014 - 05.2023

Job overview

  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Houston Fire Department

Firefighter
10.1992 - 02.2013

Job overview

  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.

Education

Averett University
Danville, VA

Bachelor of Science from Business & Equestrian Science

Skills

  • Operational Reporting
  • Personnel Management
  • Operations Management
  • Operations Oversight
  • Documentation and Reporting
  • Team Leadership
  • Attention to Detail
  • Decision Making
  • Analytical Thinking
  • Organizational Skills
  • Customer Service
  • Time Management
  • Adaptability and Flexibility
  • Customer-Oriented
  • Dependable and Reliable
  • Business Development
  • Customer Relations
  • Client Service
  • Approachable and Outgoing

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balancePaid sick leaveFlexible work hoursWork from home optionPersonal development programs401k matchPaid time off4-day work weekStock Options / Equity / Profit SharingTeam Building / Company Retreats

Timeline

General Manager

Wedgewood Club
02.2024 - Current

General Manager

West 1077 Guest Ranch
08.2014 - 05.2023

Owner/Operator

Juniper Hill Stables
10.2013 - 06.2023

Firefighter

Houston Fire Department
10.1992 - 02.2013

Averett University

Bachelor of Science from Business & Equestrian Science

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Eileen Connelly