Elisa Happold
Olympia,WA
Summary
Dynamic Technical Training Consultant with over 22 years of experience, specializing in the development and delivery of impactful training programs tailored to diverse audiences. Expertise in adult learning principles and the ADDIE model driving the creation of engaging educational materials that enhance comprehension and retention. Proven ability to collaborate with cross-functional teams to ensure compliance with regulatory standards and agency initiatives while optimizing operational efficiency. A strong commitment to mentoring and coaching fostering a culture of continuous improvement, professional development, and inclusion within teams.
Overview
25
25
years of professional experience
Work History
TECHNICAL TRAINING CONSULTANT
Department of Licensing, Olympia
05.2017 - Current
- Developed and facilitated training programs tailored to diverse audiences, enhancing comprehension and retention.
- Conducted thorough research on regulatory standards, ensuring compliance with state laws and departmental policies.
- Designed training materials using visual aids, improving engagement and effectiveness in learning.
- Evaluated licensing operations and implemented process improvements to drive efficiency.
- Mentored and coached team members in adult learning principles, fostering a culture of continuous improvement .
- Managed multiple projects simultaneously while maintaining strict deadlines and staying within budget constraints.
- Evaluated training needs for organizations, designing tailored solutions to address skill gaps and improve overall productivity.
- Conducted gap analyses to identify areas of improvement within existing training programs, leading to targeted updates that increased overall efficacy.
LIAISON OFFICER VEHICLE & VESSEL OPERATIONS
Department of Licensing, Olympia
05.2015 - 04.2017
- Developed and facilitated training programs for diverse audiences, enhancing comprehension and engagement.
- Evaluated and improved licensing operations, ensuring compliance with state regulations and standards.
- Collaborated with teams to design and implement innovative training materials using visual aids.
- Conducted comprehensive research on RCWs and WACs, clarifying departmental policies for stakeholders.
- Managed transitions in operational processes, optimizing efficiency and effectiveness in training initiatives.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
DRIVES EXTERNAL TRAINER – PROJECT POSITION
Department of Licensing, Olympia
06.2016 - 03.2017
- Developed and facilitated comprehensive training programs utilizing Adult Learning Theory and the ADDIE model.
- Conducted thorough research on regulatory standards, ensuring compliance with licensing operations.
- Designed training materials and learning plans, incorporating visual aids for enhanced understanding.
- Mentored and coached team members to improve performance and foster a culture of continuous learning.
- Evaluated training effectiveness and managed changes to current processes to enhance operational efficiency.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Promoted a culture of inclusion and continuous learning by advocating for professional development opportunities.
CUSTOMER SERVICE SPECIALIST 3
Department of Licensing, Olympia
05.2014 - 04.2015
- Developed and implemented training programs enhancing employee performance and compliance with industry standards.
- Evaluated training effectiveness and made data-driven improvements to facilitate continuous learning.
- Collaborated with cross-functional teams to ensure alignment of training materials with business objectives.
- Managed change initiatives to streamline operations, improving service delivery efficiency.
- Researched and clarified departmental policies to ensure accurate communication with customers.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
CHILDCARE CENTER DIRECTOR
Sound to Harbor Head Start/ECEAP, Lacey and Aberdeen
08.2005 - 08.2010
- Directed daily operations of childcare center, ensuring compliance with state regulations and licensing standards.
- Developed and implemented training programs for staff and parents, focusing on adult learning principles and practical application.
- Collaborated with families to address concerns and support child development through effective counseling and home visits.
- Managed curriculum development and classroom management, enhancing educational outcomes for children.
- Evaluated operational processes to improve efficiency and drive compliance with business rules and standards.
- Reduced staff turnover rate by cultivating a positive and inclusive work environment through team-building activities and open communication channels.
- Managed budgetary allocations effectively, minimizing unnecessary expenses while ensuring adequate resources for center operations.
- Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
- Established clear expectations for behavior management within the childcare center, promoting consistency among staff members when addressing challenging situations with children.
CHILDCARE CENTER DIRECTOR
South Sound YMCA, Olympia
08.2000 - 08.2005
- Directed daily operations of childcare center, ensuring compliance with state regulations and standards.
- Developed and implemented training programs based on adult learning principles, enhancing staff competencies and performance.
- Collaborated with families to assess needs and provide tailored support, fostering positive relationships and community engagement.
- Evaluated and improved training materials, utilizing visual aids to promote understanding and retention.
- Mentored and coached staff, promoting a culture of continuous improvement and professional development.
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Evaluated curriculum regularly to ensure alignment with current educational standards and best practices in early childhood education.
- Championed inclusive practices within the childcare center, ensuring that all children and families felt welcomed and supported regardless of cultural or socioeconomic backgrounds.
- Collaborated with parents to address individual child needs, fostering strong partnerships and enhancing overall family satisfaction.
Education
BA of Arts - Sociology, Child Development
ASHFORD UNIVERSITY
Clinton, Iowa06.2011
Skills
- Practice Accountable Leadership to model proper accountability for staff
- Develop SMART goals and inclusive problem-solving for staff evaluations and action plans
- Write technical articles using active voice and plain talk principles
- Develop computer based training modules using Captivate software
- Develop training that supports current business initiatives and strategic plans
- Support staff and manage changes to current processes
- Coach, mentor, and collaborate with team and trainers
- Exercise strong classroom management skills while fostering an inclusive and equitable environment
- Microsoft Outlook, Office, and Teams proficiency
Timeline
TECHNICAL TRAINING CONSULTANT
Department of Licensing, Olympia
05.2017 - Current
DRIVES EXTERNAL TRAINER – PROJECT POSITION
Department of Licensing, Olympia
06.2016 - 03.2017
LIAISON OFFICER VEHICLE & VESSEL OPERATIONS
Department of Licensing, Olympia
05.2015 - 04.2017
CUSTOMER SERVICE SPECIALIST 3
Department of Licensing, Olympia
05.2014 - 04.2015
CHILDCARE CENTER DIRECTOR
Sound to Harbor Head Start/ECEAP, Lacey and Aberdeen
08.2005 - 08.2010
CHILDCARE CENTER DIRECTOR
South Sound YMCA, Olympia
08.2000 - 08.2005
BA of Arts - Sociology, Child Development
ASHFORD UNIVERSITY
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