Microsoft Office 365
Elisha McGinley
Senior Technical Writer
Lexington,KY
Summary
Detail-oriented Senior Technical Writer with over a decade of experience in creating and maintaining comprehensive technical documentation across various industries. Proven ability to collaborate effectively with cross-functional teams to produce high-quality user manuals, technical manuals, and documentation for complex systems. Adept at streamlining processes, implementing best practices, and developing Agile methodologies to enhance productivity and communication. Passionate about continuous learning and driving process improvements to meet user needs.
Overview
18
18
years of professional experience
4
4
Certificates
Work History
Junior Project Manager
Rabbet Feathers Productions
08.2023 - Current
- Collaborated with a cross-functional team towards the development of an external-facing patient portal for an insurance company, ensuring adherence to project timelines and deliverables.
- Utilized Agile methodologies to manage project iterations, leading daily stand-ups and sprint planning sessions, fostering team collaboration and accountability.
- Developed detailed user stories through collaboration with business SMEs and development teams, aligning project requirements with user expectations.
- Identified process improvements and optimized workflows, resulting in increased efficiency and enhanced project outcomes.
- Served as a liaison between technical teams and business stakeholders, facilitating effective communication throughout the project lifecycle.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Committed to continual improvement.
Technical Writer II
Link-Belt Heavy Construction Equipment Company
02.2012 - 08.2023
- Collaborated with cross-functional teams to develop and enhance comprehensive user manuals, Crane Rating Manuals, and Technical Manuals for various machines using Quicksilver, Solid Edge, and Cortona.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Managed the approval process for documentation, ensuring high-quality outputs that meet industry standards and user needs.
- Engaged in Lean Management Strategies, achieving Yellow Belt certification to drive continuous improvement initiatives and enhance documentation quality.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
Technical Support Engineer II (Senior Lead Electrical Drafter)
L-3 Technologies
03.2007 - 10.2010
- Created and modified detailed technical drawings and documentation for flight simulation training modules using AutoCAD and other design software, ensuring compliance with industry standards.
- Implemented and tracked Change Orders, maintaining project integrity and documentation accuracy throughout project lifecycles.
- Supported Project Management by consistently recording and reporting on project statuses, enhancing communication, and decision-making processes.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Documented faults and bugs for referral to development staff for use in updates.
- Earned recognition from management for consistently delivering exceptional service quality.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Education
Associates of Architectural And Mechanical CADD - Architectural And Mechanical CADD
Spencerian College
Skills
Technical Support
Volunteer Experience
Playthink Festival and Kentucky Yoga Festival
Volunteer Coordinator (Seasonal)
June 2013 – June 2021
- Developed and maintained systems and job descriptions for volunteer positions, enhancing operational efficiency during events.
- Coordinated and managed a team of volunteers, ensuring smooth operations and a positive experience for attendees.
- Analyzed volunteer performance data and implemented feedback-based improvements, fostering a collaborative and enjoyable festival environment.
Certification
Business Writing Skills, Link-Belt Cranes
Accomplishments
- Automated Tracking and Reporting System: Developed a robust system using Microsoft Excel that automated tracking and reporting of technical documentation packages, facilitating timely email communications to stakeholders at critical review stages. This innovation significantly improved stakeholder engagement and project transparency.
- Productivity Enhancement in Electrical Drafting: Spearheaded the creation and maintenance of a master drawing template and CAD block library, resulting in a substantial increase in productivity and consistency within the electrical drafting team. This initiative streamlined workflows, ensuring accuracy and ease of use across projects.
- File Structure Optimization: Organized and maintained file structures in shared drives, enhancing accessibility and usability for team members. This effort not only improved manual processes but also facilitated effective automation, leading to a more efficient work environment.
- Change Management Process Improvement: Authored comprehensive change orders to document the full scope of design changes within engineering drawing packages. This proactive approach minimized manufacturing roadblocks and reduced iterations in the change management process, ensuring smoother project execution.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Software
Team Center
Catia V5
Inventor 11
AutoCAD 2008
QuickSilver
SolidEdge
Cortona
JIRA
ServiceNow
Smart Sheets
Azure DevOps
Power BI
Teams
Mondaycom
Sharepoint
Confluence
Google Drive
Slack
Outlook
Interests
Event planning and execution
Camping
Organizing, streamlining, and automating processes and structures
Learning new skills
Timeline
Junior Project Manager
Rabbet Feathers Productions
08.2023 - Current
Introduction to Python, Codefinity,
02-2020
Lean Yellow Belt, Link-Belt Cranes
05-2014
Business Writing Skills, Link-Belt Cranes
05-2012
Technical Writer II
Link-Belt Heavy Construction Equipment Company
02.2012 - 08.2023
Custom Windows 7/Office 2010, Link-Belt Cranes
06-2011
Technical Support Engineer II (Senior Lead Electrical Drafter)
L-3 Technologies
03.2007 - 10.2010
Associates of Architectural And Mechanical CADD - Architectural And Mechanical CADD
Spencerian College
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