Elizabeth Mejias

• Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
• Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
• Assisted healthcare professionals in providing patient care through accurate medical interpretation services.
• Strengthened company branding with the localization of marketing materials, websites, and social media content for target audiences.
• Aided law enforcement agencies in investigations involving non-English speaking suspects or witnesses by providing critical interpretation assistance.
• Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.

• Filed 4473s in compliance with Federal and State laws.
• Performed quality control and beta testing on new products and firearms.
• Conducted and reviewed internal inventory audits to comply with ATF regulations.

•Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.

Handled warehouse duties and responsibilities in a high-volume facility, including picking, maintaining

safe work area, ensuring processing efficiency. Kept accurate records and reports, averaging 99.5% error

free. Maintained speed average at 95% vs other pickers

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by establishing rapport with customers and identifying their needs.
• Increased sales by offering advice on purchases and promoting additional products.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

• Collaborated with team members to ensure efficient handling of bilingual support requests.
• Exceeded performance metrics by providing exceptional customer service in a bilingual capacity.
• Managed list of assigned leads requiring follow-up and maintained departmental quality metrics.
• Passed bilingual assessment demonstrating proficiency in Area of expertise and Area of expertise languages.
• Demonstrated flexibility by adapting quickly to changing customer needs or preferences requiring language skills adjustments during interactions.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

•Patrolled premises on foot and by vehicle 4-5 times a shift, reducing cases of theft by 19%

• Conducted routine checkups of security equipment/systems 3 times per week, troubleshooting and

completing maintenance

• Trained 4 security guards and held weekly briefings to discuss potential security issues

• Directed 200+ customers, employees, and visitors to locations within the premises while on shift, escorting

them as needed

• Wrote daily shift reports and submitted 98% before end of shift

• Maintained neat and organized backroom to easily access merchandise and drive sales.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
• Set up displays of merchandise to market new products to customers.
• Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.