Evelyn Otero
West Springfield,MA
Summary
Professional with experience supporting departmental operations. Demonstrates strong organizational, communication, and multitasking abilities. Adept at fostering team collaboration and adapting to shifting priorities. Skilled in administrative tasks, scheduling, and data management. Dependable and results-focused, ensuring smooth workflow and consistent outcomes.
Overview
17
17
years of professional experience
Work History
Department Assistant
Trinity Health - St. Francis Hospital OB U/S Dept
06.2023 - Current
- Ensured data confidentiality with strict adherence to company HIPPA policies regarding sensitive information handling.
- Provided exceptional patient customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Maintained departmental personnel records and additions to keep updated files.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Served as a translator between the department staff members and patients by relaying important messages accurately and promptly.
- Provided support as an EPIC Super User, point of contact and go to resource for staff members and end users learning and navigating through new functionality within their Epic system.
Administrative Assistant
Direct Mail Systems, LLC
07.2008 - 06.2023
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Manage Account Receivable/Payables data analysis, .
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing over 30 incoming calls, delivering messages to staff and greeting visitors.
- Handle Timecard and payroll data analysis and approvals
- Planned both internal and external events and staff trainings.
- Maintained personnel records and updated internal databases to support document management.
- Remote work capabilities
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Uniform Coordinator (arrange, order and distribute mechanic uniforms)
- Operated as a translator for various department, including Human Resources
- Developed effective improvement plans in alignment with goals and specifications.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Education
Associate of Science - Business Administration And Management
Asnuntuck Community College
Enfield, CT12-2021
GED -
New York Board of Education
New York, NY01.1998
Auxiliary police officer diploma -
City of New York
New York, NY01.1993
Skills
- File management
- Expense Tracking
- Data entry expertise
- Document preparation
- Detail-Oriented
- Microsoft Office Programs
- Concur Program
- Skype, Teams, GoToMeeting
- Cisco Security Remote Systems
- OrgPlus Program
- Enterprise and Kronos Timecard and Attendance program
- Citrix - Micromain
- EPIC
- Adobe Acrobat
- Organizational Skills
- Time Management Skills
- Typing
- Verbal and Written Communication
- Strategic Planning
- Resourcefulness
- Anticipates Needs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Department Assistant
Trinity Health - St. Francis Hospital OB U/S Dept
06.2023 - Current
Administrative Assistant
Direct Mail Systems, LLC
07.2008 - 06.2023
Associate of Science - Business Administration And Management
Asnuntuck Community College
GED -
New York Board of Education
Auxiliary police officer diploma -
City of New York
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