AppFolio
Estuardo "Stuart" Tong
Realtor - Property Manager
Van Nuys,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
21
21
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Property Manager
ClearStone Property Management
10.2022 - Current
- Conduct property visits and inspections for 250 properties to ensure they are in optimal condition, check proper maintenance, and inspect vacancies upon turnover
- Engage with homeowners, managers, and tenants daily via written correspondence, phone, and meetings
- Arrange for alterations, maintenance, upkeep, or turnover of properties
- Averaging 6-10 properties monthly
- Assist with evictions of tenants in compliance with court order and directions from lawyer and owner
- Secure all monthly rents, account for vacancies and turnover rate
- Prepare comprehensive annual operating budgets for 250 properties
- Strategically formulate rent increase analysis and increase rents on a timely basis where applicable.
Assistant Store Manager
CVS Pharmacy Corporation
02.2014 - 09.2022
- Access the web-based intranet system to input and retrieve information, verify billing, and generate daily cash reports (DCR) for cash deposits ranging between $8,000.00 and $12,000.00
- Maintain inventory levels, order merchandise, and independently track all special store orders
- Input data to prepare daily sales reports and use weekly and monthly data to develop sales and promotional strategies
- Train, develop and evaluate employees, fulfill all management responsibilities in the absence of store manager.
Office Administrator
Re-Cap Real Estate Group
07.2008 - 01.2014
- Examined loan documentation for accuracy and completeness while collaborating with staff to secure all required documents
- Reinforced relationships with clients to encourage returning business; uphold assigned accounts while developing new accounts
- Efficiently prepared and optimized legal documents, encompassing listings and sales contracts, leading to a weekly time savings of fifteen (15) hours
- Additionally, successfully managed property closings and supervised document signing.
Assistant Store Manager
Big 5 Sporting Goods Corporation
06.2006 - 06.2008
- Actively recruited, carefully selected, and skillfully trained the store personnel
- Prepared monthly requisitions to replenish inventory on hand increasing sales by 19% yearly, maintained positive vendor relationships
- Meticulously review expense invoices to ensure accuracy and then provide final approval, streamlining the process for prompt payment by the corporate accounting department
- Managed a team of ten employees to streamline project workflows and enhance productivity.
Property Manager
Direct Lenders Group
02.2004 - 05.2006
- Assessed an individual’s qualifications while adhering to the state of Californian and L.A County’s regulatory and compliance requirements
- Prepared legal documents, held open houses, background and credit checks, inspections, and maintenance appointments
- Established and maintained resident account information for two hundred condominiums
- Calculated, adjusted, and monitored rent payments, and prepared and made daily bank deposits
- As part of the property management team, oversaw maintenance, conducted thorough inspections during move-in and move-out processes, post notices, monitored unit turnovers, collaborated with government agencies, supervised vendors, and performed additional field work as needed.
Education
GED -
Los Angeles Pierce College
Woodland Hills, CA 2002 - 2005
High School Diploma -
Alemany High School
Mission Hills, CA 1997 - 2001
Skills
Property Management
Tenant relations
Maintenance Scheduling
Property Inspections
Excellent Communication
Monthly Fee and Payment Collection
Self Motivation
Dispute Handling
Professionalism
Interpersonal Communication
Real Estate License
Software Utilization
Knowledge of California real estate laws
Lease Renewals
Property accountability
Exceptional oral and written communication skills
Maintenance Management
Written Communication
Property Marketing
Skillscertifications
License# 02104208,
Excel, Word, PowerPoint, Access, Outlook, SharePoint,
Fluent in written and spoken Spanish
Accomplishments
- Maintained 91% or higher occupancy rate for entire length of employment.
- Increased occupancy rates from 71% to 88 % in 8 months.
Affiliations
National Association of Residential Property Managers
National Association of Realtors
California Association of Realtors
Software
Word
Excel
Outlook
Google Docs
Languages
Spanish
Bilingual or Proficient (C2)
Certification
Realtor
Timeline
Property Manager
ClearStone Property Management
10.2022 - Current
Realtor
10-2019
Assistant Store Manager
CVS Pharmacy Corporation
02.2014 - 09.2022
Office Administrator
Re-Cap Real Estate Group
07.2008 - 01.2014
Assistant Store Manager
Big 5 Sporting Goods Corporation
06.2006 - 06.2008
Property Manager
Direct Lenders Group
02.2004 - 05.2006
GED -
Los Angeles Pierce College
2002 - 2005
High School Diploma -
Alemany High School
1997 - 2001