Elthonia Young
Dog Walker
Greeley,CO
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
9
9
years of professional experience
Work History
Professional Dog Walker
Wag! & Rover
Greeley, CO
Aug.2022 - Current
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Ensured safety of pets during walks by adhering to leash laws.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Offered tailored services such as medication administration or special accommodations for elderly or disabled pets as needed.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maximized efficiency by utilizing GPS technology for accurate route planning and tracking walk durations.
Dispensary Associate
Ascend Wellness Holdings
01.2021 - 06.2023
- Responsible for guiding customers through cannabis purchase experience while making informed recommendations based on desired income.
- Operated with a high level of of accuracy in a fast paced environment.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Provided exceptional service to medical patients, educating them on appropriate dosage and consumption methods for their specific conditions.
- Educated customers on state regulations surrounding cannabis consumption, helping them navigate legal limitations responsibly.
- Collaborated with store management to create appealing product displays that effectively showcased the diverse inventory while optimizing sales potential.
- Helped customers complete purchases, locate items, and join reward programs.
Shift Lead
Walgreens Boots Alliance
10.2020 - 11.2021
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Established positive relationships with customers and staff members alike through strong communication skills.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Beauty Consultant
Walgreens Boots Alliance
10.2020 - 08.2021
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted "mini" makeovers to help customers gain in-depth knowledge of various products, uses and application.
- Monitored current trends to understand fashions and better serve customer needs.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Provided personalized skincare recommendations to specifically target top concerns.
- Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practice
Customer Service Associate/Beauty Department Manager
Walgreens Boots Alliance
01.2016 - 10.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Vault Teller
Dunbar Cash Vault Services
05.2016 - 11.2016
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Balanced vault at end of day and secured monies in accordance with established procedures.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Assisted in training new tellers for integration into the team.
GM Night Stocker
Wal-Mart
04.2015 - 10.2015
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Maintained exceptional attendance records, showcasing dedication and reliability to the employer throughout employment tenure as a Night Stocker.
- Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary.
Education
Tolleson Union High School
Tolleson, AZ06.2007
Skills
- Cash Handling
- Data Entry
- Loyalty Program Promotion
- POS System Operation
- Time Management
- Customer Service
- Order Fulfillment
- Sales Techniques
- Product knowledge
- Industry trends
- Retail Merchandising
- Inventory Management
Timeline
Professional Dog Walker
Wag! & Rover
Aug.2022 - Current
Dispensary Associate
Ascend Wellness Holdings
01.2021 - 06.2023
Shift Lead
Walgreens Boots Alliance
10.2020 - 11.2021
Beauty Consultant
Walgreens Boots Alliance
10.2020 - 08.2021
Vault Teller
Dunbar Cash Vault Services
05.2016 - 11.2016
Customer Service Associate/Beauty Department Manager
Walgreens Boots Alliance
01.2016 - 10.2018
GM Night Stocker
Wal-Mart
04.2015 - 10.2015
Tolleson Union High School
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