Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emmanuel Martinez

Hickory,NC

Summary

Developing leader skilled in managing complex software deployments, warehouse implementations and multiple teams of “go-live" personnel. History of driving project success through meticulous planning and proactive issue resolution, contributing to higher client satisfaction. Known for fostering team collaboration and delivering consistent results under varying conditions, with expertise in technical support and process efficiencies. Excelled in fostering client relationships and upholding a safe and accident-free environment. Ensured seamless integrations with little to no halts in production due to extensive experience as a systems superuser. (i.e., Yard, Warehouse and Transportation management systems.)

Overview

16
16
years of professional experience

Work History

Implementation Specialist

Synergicentric
10.2022 - 10.2024
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
  • Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.

Operations Supervisor

US 1 Shorthaul
04.2022 - 05.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.

Cook

Department of Public Safety
03.2017 - 05.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Collaborated with management team to develop new menu items.

Meat Cutter

Purdue Farms
06.2021 - 01.2022
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Continuously sharpened knives and maintained equipment for optimal cutting performance.
  • Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
  • Reduced waste by accurately portioning meat products according to customer specifications.

Lead Stocker

Food Lion
08.2008 - 07.2014
  • Coordinated schedules and workload distribution among team members, resulting in balanced workloads and increased overall efficiency.
  • Evaluated employee performance regularly, providing constructive feedback to enhance individual growth and maintain a high-performing team.
  • Ensured compliance with company policies and industry regulations through consistent monitoring and enforcement of proper product handling practices.
  • Collaborated with store management to develop strategies for maximizing space utilization in the stockroom and on the sales floor.
  • Increased sales revenue through maintaining optimal stock levels and timely replenishment of high-demand products.
  • Maintained a safe working environment through diligent adherence to workplace safety guidelines and incident reporting procedures.

Education

Associate of Applied Science - Sociology

University of North Carolina At Chapel Hill
Chapel Hill, NC
01-2018

GED -

Catawba Valley Community College
Hickory, NC
09-2011

Skills

  • Issue resolution
  • Client/employee training
  • Software implementation
  • Project management
  • Systems superuser (ie, YMS, TMS and WMS)
  • Clear and concise communicator
  • Collaborative team builder
  • Personnel management

Languages

Spanish
Native or Bilingual

Timeline

Implementation Specialist

Synergicentric
10.2022 - 10.2024

Operations Supervisor

US 1 Shorthaul
04.2022 - 05.2024

Meat Cutter

Purdue Farms
06.2021 - 01.2022

Cook

Department of Public Safety
03.2017 - 05.2022

Lead Stocker

Food Lion
08.2008 - 07.2014

Associate of Applied Science - Sociology

University of North Carolina At Chapel Hill

GED -

Catawba Valley Community College

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Emmanuel Martinez