Danielle Clay
Grand Prairie,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Agent
Six Flags Over Texas
Arlington, TX
03.2020 - 02.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Waitress
Studio Movie Grill
Dallas, TX
11.2018 - 01.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Retail Sales Associate
Gymboree Cooperation
Arlington, TX
06.2014 - 09.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Associate of Applied Science - Business Administration
Tarrant County College District
Fort Worth, TX01.2024
High School Diploma -
Juan Seguin High School
Arlington, TX06.2015
Skills
- Upselling Products and Services
- Document Uploading
- Creating Accounts
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Electronic Information Systems
- Strong Telephone Etiquette
- Computer Proficiency
Timeline
Customer Service Representative Agent
Six Flags Over Texas
03.2020 - 02.2022
Waitress
Studio Movie Grill
11.2018 - 01.2020
Retail Sales Associate
Gymboree Cooperation
06.2014 - 09.2016
Associate of Applied Science - Business Administration
Tarrant County College District
High School Diploma -
Juan Seguin High School
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