Toni Wiley
Lambert,MS
Summary
Experienced and highly motivated Nurse Care Manager achieves expected outcomes, demonstrates leadership and serves as resource in management of clinically complex patients. Displays excellent interpersonal and team-building skills and collaborates effectively with physicians, nurses and members of healthcare team. Proficient and functional working knowledge of computer databases, electronic medical record systems and information technology.
Overview
17
17
years of professional experience
Work History
Nurse Care Coordinator
Tougaloo College
Marks, MS
10.2020 - Current
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care for expectant mothers and infants up to 24 months of age.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Worked with providers to define quality metrics and outcome reporting process.
- Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes for both mother/father and child.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability using United Health Care guidelines.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Fetal Infant Mortality Review(FIMR) medical record extractor and case presenter for North Mississippi(covered 7 counties)
Clinical Coordinator
Fresenius Medical Care NA
Clarksdale, MS
11.2016 - 08.2020
- Provided in-home and in-center training for home hemodialysis/peritoneal dialysis therapy patients
- Trained patients to collect and submit monthly lab work
- Monthly in-clinic lab work drawing and packaging
- Bi-weekly in-person meetings with all home therapy clients
- Conducted monthly CQI meetings with home dialysis team(physician, dietician, social worker, clients and myself)
- Attended monthly CQI meetings with area manager and out-patient hemodialysis team members
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Submitted monthly and quarterly reports
- Developed and adjusted work schedules for staff.
- Supervised and managed daily activities of clinical team consisting of physicians, nurses and support staff.
- On-call
Charge Registered Nurse
NxStage Kidney Care
Germantown, TN
06.2015 - 07.2016
- Assisted with opening of new clinic
- Built rapport with patients and family members to deliver exceptional care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Performed patient assessments and adjusted care plans accordingly.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Trained patients on proper techniques for delivery of home dialysis therapies
- Participated in monthly CQI and quarterly CQI meetings with regional vice president
Staff Registered Nurse
Fresenuis Medical
Memphis, TN
05.2007 - 06.2015
- Worked in the acute setting(in-patient hospital) hemodialysis unit.
- Provided dialysis to hospitalized patients
- Provided dialysis to incarcerated persons while adhering to facilities guidelines
- Became the Charge Nurse of Baptist Memphis Acute Dialysis Unit in 2014.
- Participated in monthly CQI meetings with hospital liaison and upper management
- Participated in trial for delivery of hemodialysis via ECMO machine
- On-call
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Float Pool Staff Nurse
Baptist Desoto Hospital
Southaven, MS
02.2005 - 08.2007
- Submitted accurate documentation, reporting and in-depth nursing observation to support continuity of total patient care.
- Collaborated with other departments and medical staff to support provision of highest standard for total patient care.
- Administered and maintained comfort, treatment, medication, intravenous infusion and health care to support patient needs.
- Promoted patient and family teaching to enhance patient understanding of needs and potentially accelerate recovery.
- Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
- Evaluated patient during admission, hospital stay and through discharge.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Associate of Arts - Nursing
NORTHWEST MS COMMUNITY COLLEGE
Senatobia, MS12.2002
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MISSISSIPPI STATE UNIVERSITY
1997
High School Diploma -
QUITMAN COUNTY HIGH SCHOOL
Marks, MS06.1996
Skills
- CPR certified
- Microsoft and Excel
- Healthy initiative member, Pleasant Hope MB Church
- Critical Thinking
- Process Implementation
- Data Analysis
- Decision Making
- Time Management
- In-service Programs
- Verbal and Written Communication
- Service Utilization Improvements
- HIPAA Guidelines
- Resource Allocation
- Resource Monitoring
Timeline
Nurse Care Coordinator
Tougaloo College
10.2020 - Current
Clinical Coordinator
Fresenius Medical Care NA
11.2016 - 08.2020
Charge Registered Nurse
NxStage Kidney Care
06.2015 - 07.2016
Staff Registered Nurse
Fresenuis Medical
05.2007 - 06.2015
Float Pool Staff Nurse
Baptist Desoto Hospital
02.2005 - 08.2007
Associate of Arts - Nursing
NORTHWEST MS COMMUNITY COLLEGE
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MISSISSIPPI STATE UNIVERSITY
High School Diploma -
QUITMAN COUNTY HIGH SCHOOL