Jada Yancey
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Live Chat Agent (Remote)
Storage Rentals of America
2023.06 - Current
- Answer, screen, and dispatch incoming phone calls
- Maintains all required tenant documentation in neat and orderly manner
- Ability to navigate online management software and engage in special projects regarding upkeep and organization
- Communicates effectively with Supervisor and Web Support through email and Teams
- Communicate with customers personally, verbally, through live chat and email regarding making payments, reservations, account information, or rentals
- Communicate with property manager regarding tenants, ticket orders, property reports.
- Respond to approximately 50 marketing reviews daily reported by Google, BBB, Facebook, etc.
Property Manager
Assured Storage
2021.04 - 2022.08
- Answer, screen, and dispatch approximately 20-40 incoming phone calls
- Maintains all required tenant documentation in neat and orderly manner
- Ability to navigate online management software and engage in special projects regarding upkeep and organization
- Ordering of consumable office supplies
- Responsible for general organization of front office including, but not limited to opening and closing office on time each day, keep balanced change drawer, preparing daily bank deposits, and preparing daily, weekly, and monthly reports as required
- Communicates effectively with Supervisor
- Communicate with customers personally, verbally, through chat and email regarding making payments, reservations, account information, or rentals.
Technical Support Representative (Remote)
iQor
2020.10 - 2021.04
- Diagnose and troubleshoot software and hardware problems and help customers install applications and programs
- Assist customers by making changes toward their account and transfer customer to appropriate department if cant be further assisted
- Guided customers to activate devices, program remotes, access online account.
- Managed approximately 120-140 incoming calls per day
Data Entry Clerk (Remote)
Plumbing and HVAC
2018.06 - 2020.10
- Enter customer information for invoices, receipts on Microsoft Excel to track spending
- Dispatch employees to their next assignment
- Assist general manager with customer information such as addresses and project description
- Schedule 3-5 appointments per week and set up payment plans with customers.
Data Entry/Title Clerk
Auto World/Auto Max
2019.06 - 2019.11
- Organization, Detail Oriented, Multitasking, Communication, Fast Learning
- Communicate with customers through phone, email, chat, and in-person
- Assist Supervisor with errands that are needed once all daily tasks are completed
- Communicated with lending banks for customers to check approvals, declines, funding,
- Register approximately 5-7 vehicles per day, sign over titles, affidavit of correction, prepare tax and titles, send titles, and needed documents
- Prepare and ship pay off checks to lease holders, trade titles to auctions.
Assembly Worker
Fluid Routing Solutions
2018.06 - 2019.01
- Assemble line to meet quota of 1200 to 1500 hoses per shift and manually prepare them for shipment
- Enter data to create and print shipping labels once inspected by quality control.
Customer Service/ Sales Representative
Metro PCS
2017.09 - 2018.05
- Assist 30-40 customers daily with accounts, payments, technical issues, devices
- Data Entry With Daily Usage of Microsoft Office- Excel & Word for Daily Reports, Inventory, and Deposit Drops
- Sell retail products, goods, and services to customers with keeping sales above 75%
Shift Manager
Dairy Queen
2013.04 - 2017.09
- Cashier- Cash Handling, Customer Service, Cleaning
- Supervisor- Create employees weekly schedules, supervise employees, train, help and hire when needed
- Maintain customers satisfaction, made deposits, monthly inventory
- Data Entry work with Microsoft Office Excel Daily (product sold, profit, employee hours, product wasted, etc.)
Education
High school diploma -
Lexington High School
Lexington, TN05.2015
Skills
- Verbal and written communication
- Customer service
- Leadership
- Office administration
- Management
- Clerical Experience
- Writing skills
- Customer Engagement
- Quick Typing
Certification
Driver's License, 07/01/18, 07/01/26
Timeline
Live Chat Agent (Remote)
Storage Rentals of America
2023.06 - Current
Property Manager
Assured Storage
2021.04 - 2022.08
Technical Support Representative (Remote)
iQor
2020.10 - 2021.04
Data Entry/Title Clerk
Auto World/Auto Max
2019.06 - 2019.11
Data Entry Clerk (Remote)
Plumbing and HVAC
2018.06 - 2020.10
Assembly Worker
Fluid Routing Solutions
2018.06 - 2019.01
Customer Service/ Sales Representative
Metro PCS
2017.09 - 2018.05
Shift Manager
Dairy Queen
2013.04 - 2017.09
High school diploma -
Lexington High School
Driver's License, 07/01/18, 07/01/26
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