Kendra Moore
Kansas City,MO
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Store Manager
Citi Trends
Grandview, MO
10.2020 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Store Manager
Catherine Plus
05.2012 - Current
- Managed a budget of $500,000.00, processed payroll, and reviewed financial transactions of daily operations
- Supervised 11 employees
- Trained and monitored staff in loss prevention and customers safety issues
- Establish personnel performance expectations with employees to meet daily sales goals.
Companies Event Staff Manager
NPB
03.2008 - 11.2015
- Monitored event activities to ensure compliance with applicable regulations and law; satisfaction of participants, and resolution of any problems that arise
- Prior to events met with staff to coordinate roles and responsibilities; and review details specific to the event
- Inspected event facilities to make sure client expectations were met
- Maintained order to ensure a safe and healthy environment was provided for event staff and attendees.
Development Food Service Manager
Emanuel Family and Child
06.2009 - 11.2010
- Oversaw the government food commodities program to assure fair distribution of goods to clients
- Prepared and served a variety of meals daily to over 300 children in staff
- Responsible for maintaining food and equipment inventories
- Establish standards to personnel performance and customer service.
Food Service Worker
EOF Head Start, KCK
05.2007 - 04.2009
- Prepared two daily meals and one snack for over 500 children and staff
- Responsible for ordering groceries and supplies for daily meal preparation
- Cleaned and sanitized food preparation areas in accordance with the State of Kansas health and safety guidelines.
Education
Certificate Serv Safe -
National Restaurant Association Guadalupe Center
undefined
Guadalupe Center
Microsoft Word Certification - undefined
Metropolitan Community College
Skills
- Skills and Qualifications
- 30 years in customer service and management services
- Managed budgets of over $ 1 million dollars
- Supervised staff of up to 50 employees
- Over 25 years of food service experience
- Mathematical Calculation and Reasoning
- Inventory Control Procedures
- Active Listening and Communication
- Multitasking and Organization
- Motivational Leadership Handling Complaints and Inquiries
- Customer Service
- Computer Proficiency
Timeline
Store Manager
Citi Trends
10.2020 - Current
Store Manager
Catherine Plus
05.2012 - Current
Development Food Service Manager
Emanuel Family and Child
06.2009 - 11.2010
Companies Event Staff Manager
NPB
03.2008 - 11.2015
Food Service Worker
EOF Head Start, KCK
05.2007 - 04.2009
Certificate Serv Safe -
National Restaurant Association Guadalupe Center
undefined
Guadalupe Center
Microsoft Word Certification - undefined
Metropolitan Community College
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