Yislenny Holguin De La Cruz
Santo Domingo Este
Summary
Seeking a company that fosters personal and professional growth, leveraging existing skills and acquiring new ones. Eager to apply expertise and contribute to the success of the organization. Committed to continuous learning and development, determined to make a meaningful impact in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Humissa SRL
07.2024 - Current
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Guest Experience Expert
Courtyard By Marriott
02.2024 - 07.2024
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Managed inventory of supplies to maintain adequate stock for daily operations, reducing costs from excess ordering or waste.
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
- Conducted regular inspections of guest rooms to ensure adherence to safety regulations and maintenance standards.
- Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
- Participated in regular team meetings to discuss best practices or address challenges encountered in the course of daily operations, fostering a strong sense of teamwork and collaboration.
Receptionist
Royalton Bavaro
01.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Administrative Assistant
Royalton Bávaro
03.2019 - 07.2020
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
Receptionist
Melia Caribe Tropical
02.2016 - 11.2016
Education
Administration of Tourism And Hotel Companies - Tourism And Hotel Management
Universidad Católica
03.2021
Skills
- Human Resources Management
- Customer Relationship Management
- Team Coordination
- Office Software Competence
- SAP System Knowledge
- Sales Management
Personal Information
Date of Birth: 09/03/95
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Humissa SRL
07.2024 - Current
Guest Experience Expert
Courtyard By Marriott
02.2024 - 07.2024
Receptionist
Royalton Bavaro
01.2021 - 01.2023
Administrative Assistant
Royalton Bávaro
03.2019 - 07.2020
Receptionist
Melia Caribe Tropical
02.2016 - 11.2016
Administration of Tourism And Hotel Companies - Tourism And Hotel Management
Universidad Católica
Similar Profiles
Roberto MagiRoberto Magi
Manutentore elettromeccanico at Martucci impianti industriali srl in subappalto a Dematic srlManutentore elettromeccanico at Martucci impianti industriali srl in subappalto a Dematic srl
MIHAI-FLORIN PÎRGHIEMIHAI-FLORIN PÎRGHIE
Photovoltaic Systems Engineer at Termobihat SRL/ Ostrotech SRLPhotovoltaic Systems Engineer at Termobihat SRL/ Ostrotech SRL
Davide PavesiDavide Pavesi
Key Account and Product Manager at Sacmar Srl and Selvania1971 SrlKey Account and Product Manager at Sacmar Srl and Selvania1971 Srl
Katherine PenaKatherine Pena
Pediatrician at National Health ServicePediatrician at National Health Service
Jorge Xavier Aziza SanchezJorge Xavier Aziza Sanchez
EDDU English Caribbean Region at ScotiaGBSEDDU English Caribbean Region at ScotiaGBS