Steffi Graham
I.T Specialist
BOYDS,MD
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
A dedicated and highly motivated college student seeking an opportunity as an intern with a company that will help in the development of technical, leadership, analytical and computer engineering skills. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
7
7
years of professional experience
Work History
Operations Lead for Customer Care Assistant
The University of the District of Columbia
Washington DC
02.2020 - Current
- Manning of campus's main information Desk (customer care)
- Computer Systems Updating
- Maintaining and updating gaming systems
- Event Planning and execution
- Leading Customer Care student staff
- Scheduling
- Helped a large volume of customers every day with apositive attitude and focus on customer satisfaction.
- Train new staff
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
HBCU Heroes Volunteer Intern
HBCU Heroes
Washington, District Of Columbia (DC)
03.2022 - Current
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated in professional team to solve workflow issues.
Writing Tutor
The University of The District of Columbia
District of Columbia, District Of Columbia (DC)
01.2020 - Current
- Tutoring students in any writing or any English based classes assisting and reviewing their: Essays, Research Papers, Speeches and memorandums.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one and small group instruction to several students falling behind in writing skills.
- Designed handouts and educational materials to help students improve writing skills.
Cyber Security Research Assistant intern
National Institute of Standards and Technology, NIST
Gaithersburg, MD
08.2021 - 02.2022
- Working on a team of skilled Information Technology professionals
- Helping the development of their ongoing “phish scale”
- Phishing projects and detection tasks
- Information security tasks/Cyber security development
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Planned, modified, and executed research techniques, procedures, and tests.
- Assessed data using scientific methods while following important specifications.
- Compiled data in reports and other documents using Linux
- Developed materials and methods for data collection and analysis.
Peer Advisor
The University of the District of Columbia
Washington, District Of Columbia (DC)
04.2018 - 12.2019
- Advising students regarding registration processes
- Help notify students about all affairs related to career services activities
- Telephone checkups/tabling/Surveys
- Responsible for being student’s representation to theoffice of academic advising
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Identified issues that hindered student academic achievement.
- Conducted individual and group counseling sessions.
Teacher
Black River Primary and Infant School
St. Elizabeth, Jamaica, Jamaica
09.2012 - 07.2013
- Led classroom instruction in basic computer keyboard and Internet usage for students in grades 5 and 6
- Maintained and updated student grades and attendance records regularly
- Discussed student progress with parents/guardians.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Bachelor of Science - Information Technology
12.2022
Associates Degree (Education) -
12.2018
Skills
- Microsoft Office
- Networking fundamentals
- Data Structures and Algorithms
- Programming C/C
- Information security skills
- Administrative tasks
- Operations support
- Outstanding communication skills
- Research
- Database Management
Accomplishments
- University of the District of Columbia- Deans List (2019-Present)
- University of Technology - Outstanding student in community service and volunteering (2016-2017)
- University of the District of Columbia -BEYA attendee award (2022)
Affiliations
- Society of Women Engineers
- ASME K-12 Volunteer
- HBCU Heroes
- UTECH`s Student`s Union Council Community Service Committee Secretary (2017/18)
- UTECH`s Hall of Residence Executive committee PRO
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HBCU Heroes Volunteer Intern - HBCU Heroes
03.2022 - Current
Cyber Security Research Assistant intern - National Institute of Standards and Technology, NIST
08.2021 - 02.2022
Operations Lead for Customer Care Assistant - The University of the District of Columbia
02.2020 - Current
Writing Tutor - The University of The District of Columbia
01.2020 - Current
Peer Advisor - The University of the District of Columbia
04.2018 - 12.2019
Teacher - Black River Primary and Infant School
09.2012 - 07.2013
The University of The District of Columbia - Bachelor of Science, Information Technology
The University of Technology (UTECH) - Associates Degree (Education),
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