Cristan Williams
London,KY
Summary
Healthcare Customer Service Advocate with an impressive 14+ years of experience in the industry. Possesses a strong ability to manage healthcare claims effectively and provide exceptional customer service, thanks to superior skills in empathy and active listening. Proficient in leveraging advanced knowledge of healthcare procedures and terminology to enhance patient satisfaction. Known for a detail-focused approach and a proven ability to collaborate with healthcare providers and internal teams to streamline processes. Brings a rich skill set that includes remote computer support, work schedule management, and insurance assistance.
Overview
14
14
years of professional experience
Work History
HEALTHCARE CUSTOMER SERVICE ADVOCATE
Conduent
06.2023 - Current
- Healthcare Customer Service Advocate with an impressive 14+ years of experience in the industry
- Possesses a strong ability to manage healthcare claims effectively and provide exceptional customer service, thanks to superior skills in empathy and active listening
- Proficient in leveraging advanced knowledge of healthcare procedures and terminology to enhance patient satisfaction
- Known for a detail-focused approach and a proven ability to collaborate with healthcare providers and internal teams to streamline processes
- Brings a rich skill set that includes remote computer support, work schedule management, and insurance assistance.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Everise
10.2022 - 06.2023
- Utilize customer service skills to handle inquiries and resolve issues in a timely and professional manner, ensuring high levels of customer satisfaction and retention
- Implement a feedback system to gather customer insights and suggestions, then analyze and present this data to the management team for continuous improvement initiatives
- Identify innovative solutions to improve customer satisfaction and retention rates by analyzing customer feedback and trends in the healthcare insurance market.
GEEKSQUAD COMPUTING SERVICES SPECIALIST
Sitel
10.2017 - 01.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Educated customers on simple methods to solve common software and hardware issues
- Remotely install, modify, and make minor repairs/updates to computer hardware or software systems
- Reviewed current hardware and software configurations and recommended modifications to increase system speed
- Conduct regular audits of customer interactions and service quality to identify areas for improvement and develop action plans to optimize customer satisfaction and loyalty
- Utilize strong problem-solving skills to troubleshoot complex computer hardware and software issues
- Collaborate with product development teams to provide insights on customer feedback and trends, leading to the development of innovative solutions and improvements
- Collaborate with cross-functional teams to stay up-to-date on the latest trends and developments in technology, and implement innovative solutions to enhance customer experience
- Implement data-driven strategies to track and analyze customer feedback and service metrics, providing actionable insights to enhance operational efficiency and drive continuous improvement.
ASSISTANT MANAGER
Phillips 66
01.2010 - 04.2013
- Assisted the manager in creating employee schedules and maintaining inventory levels at a gas station
- Recorded gasoline levels and managed paperwork for inventory/POS purposes
- Collaborate with the operations team to optimize inventory management and ensure adequate stock levels at all times
- Implement inventory tracking system to monitor stock levels in real-time, allowing for proactive ordering and minimizing out-of-stock situations
- Implement safety protocols and procedures to ensure a secure and compliant work environment for employees and customers
- Develop and lead weekly team meetings to discuss operational updates, address employee concerns, and foster a positive work environment
- Lead the development and execution of employee recognition programs to boost morale and engagement among cashier and assistant manager teams
- Conduct regular research and stay updated on changes in healthcare insurance policies to provide accurate and up-to-date information to members and healthcare providers, ensuring compliance with regulatory requirements.
Education
High School Diploma - General Studies
MONROE COUNTY HIGH SCHOOL
Skills
- Account management
- Data Entry and Documentation
- Proficient in using CRM software
- Active Listening/Customer Service
- Time Management
- Typing Speed and Accuracy
- Remote Work Tools
- Tech Support Tools
- Microsoft Programs
- Work Schedule Management
- Customer Rapport
- Data Analyst
- Conflict Resolution
- Records Management
Timeline
HEALTHCARE CUSTOMER SERVICE ADVOCATE
Conduent
06.2023 - Current
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Everise
10.2022 - 06.2023
GEEKSQUAD COMPUTING SERVICES SPECIALIST
Sitel
10.2017 - 01.2019
ASSISTANT MANAGER
Phillips 66
01.2010 - 04.2013
High School Diploma - General Studies
MONROE COUNTY HIGH SCHOOL
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