Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kathya Hernandez

Taylor,PA

Summary

Driven Optician and Personal Banker with a proven track record at Domiano Eyecare and Wells Fargo, enhancing customer satisfaction through expert optical dispensing and robust financial advice. Skilled in insurance verification and interpersonal communication, consistently exceeding performance metrics. Achieved notable client loyalty by leveraging retail sales acumen and customer service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Optician Front Desk

Domiano Eyecare
02.2017 - 05.2024
  • Provided scheduling support to multiple individuals by making appointments and managing meetings and calendars.
  • Facilitated smooth patient flow throughout the clinic by efficiently coordinating appointments, referrals, and room availability.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.

Personal Banker (SAFE)

Wells Fargo
10.2013 - 02.2017
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Customer Service

Walmart
01.2010 - 11.2012
  • Enhanced dining experience by providing exceptional customer service to patrons.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Streamlined customer service by promptly addressing borrower inquiries and concerns.
  • Delivered exemplary customer service to customers and colleagues.
  • Worked with customer service representatives to handle escalated customer issues.
  • Met customer service goals and exceeded customer expectations.
  • Assisted and motivated associates to deliver excellent customer service daily.
  • Maintained excellent customer service and positive attitude.

Education

High School Diploma -

Scranton High School
Scranton, PA

Skills

  • Customer Service
  • Insurance Verification
  • Computer Skills
  • Insurance Billing
  • Retail Sales
  • Conflict Resolution
  • Microsoft Excel
  • Problem-Solving
  • Team Leadership
  • Verbal and written communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Optician Front Desk

Domiano Eyecare
02.2017 - 05.2024

Personal Banker (SAFE)

Wells Fargo
10.2013 - 02.2017

Customer Service

Walmart
01.2010 - 11.2012

High School Diploma -

Scranton High School

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Kathya Hernandez