MOLLY HUNTER
Pittsburgh,PA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
34
34
years of professional experience
Work History
General Manager
Restore Hyper Wellness
Pittsburgh, United States
08.2021 - Current
- Drive store sales through membership, packages and retail opportunities while adhering to sales process and success metrics
- Exceed top line goals while maintaining P&L targets by setting clear expectations for staff
- Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed
- Lead store team in service and product knowledge and motivate them to meet/exceed sales goals
- Manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
- Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development and performance reviews in a timely manner
- Partner with store owners in selecting, interviewing and developing high-performance employees during the recruiting process
- Influence productivity of store staff through motivation, leveraging individual strengths and aligning the team on goals and expectations
- Enforce store policies, procedures and productivity standards and formally document staff performance/behavior with the support of the HR Department
- Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events
- Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for.
Hyper Wellness Representative
Restore Hyper Wellness
Upper St.Clair, PA
09.2019 - Current
- Sell memberships and packages in alignment with client’s wellness goals
- Provide tours to new clients and educate on service pairings
- Assist clients over the phone and in person with questions about scheduling and memberships
- Maintain a safe, clean and secure environment for all guests and employees
- Use multiple web-based platforms to communicate with leads and clients for booking
- Understand product and service pairings, including contraindications
- Act as first line of customer service around questions and concerns with clients
- Performing opening and closing procedures including using checklists and sales dashboards
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Owner and Founder
HUNTER HEALTH AND WELLNESS LLC
07.2018 - Current
- Provide one on one holistic nutrition education, addressing each client’s bio-individual needs
- Recommend individualized nutritional plans based on experience and knowledge of whole, nutrient dense foods, and physiology to help clients understand the benefits of a well designed eating plan that works for each individual
- Lead and facilitate five week long nutrition education classes to educate participants on nutrition fundamentals (Digestion, Blood Sugar Regulation, and Healthy Fats)
- Deliver customized nutrition lectures, workshops and speaking engagements Graduate Teaching Assistant - Nutritional Therapy Association
- Assist in promoting student mastery of core NTA curriculum
- Provide assistance with presentations, administrative needs and classroom coordination
Creative Director
SCOTT HUNTER FINE ART
03.2006 - Current
- Determine and coordinate new ideas for advertising campaigns and marketing
- Analyze advertising and marketing trends, and discover new ways to implement promotional opportunities
- Meet and work directly with gallery owners, private collectors, and corporate contacts to maintain strong working relationships
Barista
WHOLE FOODS MARKET
Upper St. Clair, PA
12.2016 - 09.2019
- Prepare and serve beverage orders
- Educate customer on current promotions and products
- Monitors product quality and freshness and ensures proper rotation
- Maximize sales potential through effective and proper procedures for prepping, storing, rotating, and merchandising product
- Assists in inventory and stocking retail products
Art Consultant-Assistant to Owner
PLANET ART GALLERY
10.2006 - 03.2009
- Advised customers on gallery art
- Promoted and worked all gallery events
- Assisted in gallery sales and inventory
Product Training Consultant
01.1998 - 01.2000
- Coordinated, delivered, and evaluated internal client training
- Delivered both entry level and advanced training to internal clients for assigned product areas
- Facilitated classroom training using different forms of adult learning techniques which required strong platform, communication, observation, questioning, probing and facilitation skills
- Lead and managed new hire groups for the duration of training curriculum
- Monitored performance, attendance and attitude for continued success
- Evaluated learning and development curriculum on a continuing basis with peers, trainees and clients
- Worked with clients to determine opportunities for improvement, gain consensus on solutions and initiate action for improvements
Team Manager
Participant Services Group
01.1997 - 01.1998
- Coach and develop Associates and Senior Associates on communication skills to provide world class customer service
- Monitor performance and provide improvement-oriented feedback
- Analyze business statistics to identify trends, forecast volumes, and evaluate staffingRequirements
- Participate on projects and initiatives that are regional and/or national in nature and have a site specific impact
- Work with peers and business partners to improve business processes
- Maintain effective Client relationships within the Participant Services Group
- Initiate training and other activities to build Associate job skills and competencies
Dedicated Account Representative
Blue Cross/Blue Shield of Western Pennsylvania
01.1996 - 01.1997
- Educated members on policies and procedures of benefit contracts
- Reviewed and processed claim adjustments
- Coordinated and analyzed benefit administration
- Supported and advised policy holders regarding provider services
Education
Achieve Global Certified to facilitate - Achieving Extraordinary Customer Relations Conflict Management- Management Development Program Facilitative Leadership- Management Development Program Situational Leadership- Management Development Program Certified Nutritional Therapy Practitioner -Nutrition Therapy Association Licensed RESTART instructor -
Bachelor of Arts - English Literature
John Carroll University
Skills
- Hiring and Onboarding
- Administrative Management
- Records Organization and Management
- Program Optimization
Timeline
General Manager
Restore Hyper Wellness
08.2021 - Current
Hyper Wellness Representative
Restore Hyper Wellness
09.2019 - Current
Owner and Founder
HUNTER HEALTH AND WELLNESS LLC
07.2018 - Current
Barista
WHOLE FOODS MARKET
12.2016 - 09.2019
Art Consultant-Assistant to Owner
PLANET ART GALLERY
10.2006 - 03.2009
Creative Director
SCOTT HUNTER FINE ART
03.2006 - Current
Product Training Consultant
01.1998 - 01.2000
Team Manager
Participant Services Group
01.1997 - 01.1998
Dedicated Account Representative
Blue Cross/Blue Shield of Western Pennsylvania
01.1996 - 01.1997
Achieve Global Certified to facilitate - Achieving Extraordinary Customer Relations Conflict Management- Management Development Program Facilitative Leadership- Management Development Program Situational Leadership- Management Development Program Certified Nutritional Therapy Practitioner -Nutrition Therapy Association Licensed RESTART instructor -
Bachelor of Arts - English Literature
John Carroll University
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