Dedicated Customer Service professional with knowledge of service delivery and proven multitasking a
Timeline
Madeline Ventura
Miami,FL
Summary
Well-qualified Human Resources with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Dedicated Human Resources professional bringing 8 years of expertise in benefits administration, recruitment and staff development.
Overview
6
6
years of professional experience
Work History
Human Resources Recruiter/Manager
Nation Security
Doral, FL
01.2021 - Current
Recruited up to 10 a day.
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Facilitated communication and coordination between employees and management.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Human Resources Manager/Office Manager
Burke Construction
Doral Fl, FL
10.2017 - 03.2019
Conduct new hire orientation for all employees
Process payroll for 75 employee, child support and wage garnishments, and any additional deductions
Designed and generated all new employee packages
Updated new employee handbook
Enter all new hires in ADP/Paychex
Enter all new hires in Paychex
Manage all reports needed for trainings and finance
Manage all FMLA employees
Respond to all human resources inquiries from employees and management
Draft department specific employee announcement
Create reports as needed from Paychex for CEO
Implemented effective HR policies to ensure all practices follow labor and employment regulations
Translate in Spanish to employees’ letters or memorandum
Completed bi-weekly payroll for 75 employees.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Human Resources Generalist
Golden Sands General Contractors
Miami, FL
02.2014 - 08.2017
Conduct new hire orientation for employees and orientation
Create offer letters for new hires
Perform key recruitment activities for employee and including job posting, screening, interviewing, prepare offer letters for employment, and process new hire documents
Process background checks level II, drug screening and I-9 verification for all new hires
Managed personnel files and tracked I-9 eligibility verifications at expiration
Reconcile benefit statements and process benefit invoices with Finance
Maintain accurate employee files, prepare new employee files, and process terminations
Administer benefit plans, including enrollments, changes, terminations, and payroll deductions
Designed and generated all new employee packages
Explain human resources policies & procedure to all employees
Enroll new hires in medical, dental and vision benefits; send COBRA notice during termination and FMLA
Process payroll, child support and wage garnishments, and any additional deductions
Enter all new hires in payroll system
Assist all managers, supervisor with payroll timesheets and any changes
Manage all reports needed for trainings
Follow up with all carriers for any adjustments and changes as needed in any invoices processed thru Human Resources Department
Create requisitions for new job postings
Manage all company events as needed (Birthdays, Christmas party, picnic, and other events request by SVP)
Respond to all human resources inquiries from employees and management
Conduct background paperwork for vendors
Assist compliance department with OSHA Trainings.
Assess employee performance and issue disciplinary notices
Explain human resources policies and procedure to all employees
Draft department specific employee announcement
Updated 100+ employee records and job assignments daily
Processed personnel action forms and coordinated such actions with other departments that included payroll
Education
Bachelor of Arts - Human Resources Management
Nova Southeastern University
Davie, FL
05.2010
MBA - Human Resources Management
Nova Southeastern University
Davie, FL
07.2023
Skills
Employee Relations
Management
Orientation & Onboarding
Training & Development
Paychex, ADP,
Time and Attendance
Organize Sexual Harassments Courses
Exit Interviews and Processes
Conflict Resolution
Problem Solving
Budget Administration
Unemployment Claims
Human Resource Management Software HRMS
Additional Information
Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
English
Full Professional
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking a
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.