Rejoice Mazenge
Herriman,UT
Summary
Dedicated and motivated individual with a strong background in medical device assembly, customer service interested in a position where I can use my competences, capabilities, skills, education and work experience while studying towards my career path. Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SENIOR QUALITY TECHNICIAN
BioMerieux
08.2021 - Current
- Identify opportunities for process improvement
- Verify documentation (DHR Review) and upload to BioFire Diagnostics Quality System
- Follow work instruction documents to ensure batch record compliance
- Perform visual inspection on completed instruments
- Provide support for compliance of preventative maintenance and calibration requirements of manufacturing equipment
- Verification of GMP standards; eg
- Adherence to cGMP procedures and processes
- Identify any/all non-compliance to batch records, work instruction documents, and calibration requirements
- Alert manager of nonconforming events.
Nursing Assistant
Beehive Assisted Living
11.2021 - 01.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Documented care actions by completing records and logs in medical software system.
MEDICAL SCREENER
CSL Plasma
05.2019 - 05.2021
- Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA
- Obtained patient vitals such as height, weight and blood pressure
- Recorded patients' medical history, vital statistics or information such as test results into medical records
- Utilized finger sticks and screening equipment to check hematocrit and protein levels
- Monitored donors for potential reactions or contraindications
- Conducted basic screening procedures to verify compliance with donation criteria
- Maintained clean, neat and properly sterilized work area
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software
- Answered questions and provided appropriate assistance and communication to callers
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
- Disinfected tools, equipment and surfaces between patients
- Scheduled patients for appointments and maintained a master calendar.
WAREHOUSE ASSOCIATE
Sephora Distribution
03.2019 - 09.2019
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Performed inventory control, such as counting and stocking merchandise
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors
- Operated PC and RF-based computer systems for inventory management
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Confirmed accuracy, quality and quantity of materials received and listed on BOL
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
MACHINE OPERATOR
Health Line International Corp
12.2018 - 03.2019
- Checking products to make sure they meet regulatory requirements
- Complied with company and OSHA safety rules and regulations
- Set up and ran machinery to produce exceptional products for industrial needs
- Testing products for quality
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Operated machining equipment safely with a team of operators
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Kept detailed production records and identified hold-ups.
CUSTOMER SERVICE REPRESENTATIVE
Black Turtle Services
09.2018 - 12.2018
- Enrolling consumers on Health Insurance Plan
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Responded to customer requests for products, services and company information
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Harvest College
Zimbabwe, Zimbabwe12.2004
Skills
- Computer Proficiency
- Attentive and Observant
- Product Specifications
- Ability to work with minimum or no supervision
- Microsoft packages, Word, Excel
- Customer Service & Sales Experience
- Productive & Proactive
- Team player
- Communication skills
- Achievement Oriented
- Willingness to solve problems
- Ability to work under pressure
Certification
- Medical Device Manufacturing
- CNA Certification
Timeline
Nursing Assistant
Beehive Assisted Living
11.2021 - 01.2022
SENIOR QUALITY TECHNICIAN
BioMerieux
08.2021 - Current
MEDICAL SCREENER
CSL Plasma
05.2019 - 05.2021
WAREHOUSE ASSOCIATE
Sephora Distribution
03.2019 - 09.2019
MACHINE OPERATOR
Health Line International Corp
12.2018 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
Black Turtle Services
09.2018 - 12.2018
High School Diploma -
Harvest College
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