Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Aban

San Jose,CA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Dependable office assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

14
14
years of professional experience

Work History

Caregiver

Home Instead
San Jose, CA
05.2021 - Current
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.

Insurance Agent

World Financial Group
San Jose, CA
12.2020 - Current
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Met with customers to provide information about available products and policies.

Business Owner/Operator

Shell Gardens
St. Georges, Grenada
04.2016 - 10.2020
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Trained and motivated employees to perform daily business functions.
  • Input income and expense details into database to track business finances and address variances.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Provided outstanding coaching to employees to boost productivity.

Sales Associate

Southern Electrical
St. George's, Grenada
07.2008 - 04.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Achieved perfect attendance and on-time record.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Solved customer challenges by offering relevant products and services.

Education

No Degree - Business Administration

Evergreen Valley College
San Jose, CA

High School Diploma -

Grenville Secondary School
Grenada
07.2002

Skills

  • Clear Communication
  • Relationship Building
  • Problem Identification
  • Supportive Personality
  • Decision Making
  • Time Management
  • Critical Thinking
  • Attentive to People
  • Documentation and Recordkeeping
  • Safety Compliance
  • Laptop and Tablet Operation
  • Independent Thinking

Timeline

Caregiver

Home Instead
05.2021 - Current

Insurance Agent

World Financial Group
12.2020 - Current

Business Owner/Operator

Shell Gardens
04.2016 - 10.2020

Sales Associate

Southern Electrical
07.2008 - 04.2016

No Degree - Business Administration

Evergreen Valley College

High School Diploma -

Grenville Secondary School

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Alexandra Aban