Shaelah Butler
Mansfield Center
Summary
Highly motivated and customer-focused professional with proven experience in delivering excellent service and resolving customer issues effectively. Skilled in managing high-volume interactions, providing personalized support, and ensuring a great customer experience.
Overview
6
6
years of professional experience
Work History
Dog Walker/Administrator
DaleyPawz
05.2023 - Current
- Developed strong relationships with dog owners and pets
- Created individualized walking schedules based on needs and requests of clients
- Maintained accurate records of all walks, including duration and any special instructions from clients
- Exercised sound judgment when encountering unexpected situations or difficult behaviors from animals
- Demonstrated strong communication skills while interacting with clients, providing detailed updates on each walk
- Conducted consultations with new clients to meet dog and complete client information forms
- Answered telephones and scheduled appointments
Host
Rocking Horse Smokehouse
04.2024 - 10.2024
- Demonstrated excellent multitasking abilities while organizing reservations, and answering phones simultaneously
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
- Answered phone calls to take reservations and address guest questions and concerns
- Conversed with members and guests in an outgoing and friendly manner
- Closed out podium at the end of shift and maintained order and organization
Resident Assistant/Medication Technician/Admin Assistant
The Pavilion at Robinson Terrace
04.2020 - 05.2023
- Safely and accurately prepared all medications and sterilized products by using proper techniques and standards of precautions
- Documented information in the resident charts and communicated status updates to other staff members and providers
- Responsible for monitoring residents and reporting any physical, emotional, and symptomatic changes in resident conditions
- Filing documentation and directing phone calls
Crew Member/Shift Leader
Five Guys
11.2018 - 09.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Supervised and led employees to maintain productivity and friendly/professional customer service levels
- Delegated tasks to employees and monitored activities and task completion
- Checked orders for quality and completeness
- Complied with company safety procedures, policies and regulations to promote a safe working environment
- Displayed strong telephone etiquette, effectively handling difficult calls while empathetically handling customer concerns
Education
ASSOCIATE IN APPLIED SCIENCE - INDIVIDUAL STUDIES
SUNY College of Technology At Delhi
Delhi, NY12.2024
Skills
- Observation Documentation
- Multitasking and Prioritizing
- Willingness to Learn
- Problem-Solving
- Organized
- Hardworking
- Excellent Communication
- Punctual and reliable
- Customer service
Timeline
Host
Rocking Horse Smokehouse
04.2024 - 10.2024
Dog Walker/Administrator
DaleyPawz
05.2023 - Current
Resident Assistant/Medication Technician/Admin Assistant
The Pavilion at Robinson Terrace
04.2020 - 05.2023
Crew Member/Shift Leader
Five Guys
11.2018 - 09.2022
ASSOCIATE IN APPLIED SCIENCE - INDIVIDUAL STUDIES
SUNY College of Technology At Delhi
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