Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Open To Work
Hi, I’m

Thomas Scherb

Naples,FL

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

2026
years of professional experience
1990
years of post-secondary education

Work History

Family Dollar
Naples, FL

Customer Service Cashier
02.2024 - Current

Job overview

  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed credit card transactions accurately and efficiently.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Verified that all coupons were valid prior to processing them into the system.
  • Assisted customers with locating merchandise within the store.
  • Greeted customers and provided friendly customer service.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Informed customers of in-store promotions or pricing specials.
  • Addressed customer questions and concerns regarding products and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Family Dollar

Customer Service Cashier

Education

General Equivalent Diploma
Staten Island , NY

Skills

  • Cash handling
  • Inventory management
  • Point of sale
  • Customer service
  • Loss prevention
  • Communication skills
  • Team collaboration
  • Attention to detail
  • Training and mentoring
  • Problem solving
  • Product knowledge
  • Calm demeanor
  • Patience and composure
  • Phone etiquette
  • Basic math
  • Cash handling expertise
  • Customer complaint resolution
  • Multitasking and organization
  • Cash register operation
  • Order coordination
  • Customer satisfaction
  • Customer inquiries
  • Reliability and punctuality
  • Quality assurance
  • Customer focus
  • Drawer management
  • Lot maintenance
  • Merchandise restocking
  • Positive and professional
  • Stress management
  • Product recommendations
  • Retail merchandising
  • Refund handling
  • Adaptability and flexibility
  • Written communication
  • Product restocking
  • Personal Organization
  • Policies and procedures
  • Retail operations
  • Work task prioritization
  • Reliability
  • Security monitoring
  • Returns and exchanges
  • Cash register operations
  • Store Procedures Adherence
  • Mathematical accuracy
  • Merchandise packaging

Work Preference

Work Type

Full Time

Location Preference

On-Site

Timeline

Customer Service Cashier

Family Dollar
02.2024 - Current

Customer Service Cashier

Family Dollar

General Equivalent Diploma

09.1989