Gloria Rodriguez
Overland Park,KS
Summary
Energetic and compassionate individual with passion for fostering positive learning environment. Possesses deep understanding of educational principles and effective classroom management techniques, coupled with proficiency in curriculum development and lesson planning. Committed to inspiring students and fostering academic growth.
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Dynamic Bilingual Customer Service Representative with [Number] years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in [Language]. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
26
26
years of professional experience
Work History
Teacher at Daycare
Premier Learning Early Childhood Education Center
07.2023 - 01.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
recruiter
Focus Workforce
01.2020 - 07.2023
- I would help find people and recruit them for jobs
- I would insert information into our systems
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Worked closely with HR leadership to develop workforce planning strategies that aligned with organizational goals and objectives.
- Assisted in the development of competitive compensation packages, contributing to successful candidate negotiations.
lead
Performance Packaging
01.2017 - 01.2020
- I used computer programs like excel to keep count of our material
- I also used computer programs to keep track of workers hours and turn them in on time
- I worked with large groups in a orderly way
- Boosted lead generation with targeted content creation and distribution across multiple channels.
- Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
shift manager
McDonald's
01.2013 - 01.2017
- I am experienced in working under pressure and keeping order
- I would make difficult decisions when conflicts arised
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Insurance Customer Service Representative
Oasis Insurance Agency
02.1999 - 12.2007
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted customers with completing insurance documents to avoid missed information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
ged -
Johnson county community college
02.2025
Skills
- Bilingual
- Manager
- Assertive attitude
- Cash handling
- Creative direction
- Candidate screening
- Classroom management
- Organization
- Administrative skills
- Customer service focus
- Recruiting and sourcing
- Employee training
- Lesson planning
- Team collaboration
- Workplace safety
- Motivating students
- Time management
Personal Information
Date of Birth: 03/10/83
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Teacher at Daycare
Premier Learning Early Childhood Education Center
07.2023 - 01.2025
recruiter
Focus Workforce
01.2020 - 07.2023
lead
Performance Packaging
01.2017 - 01.2020
shift manager
McDonald's
01.2013 - 01.2017
Insurance Customer Service Representative
Oasis Insurance Agency
02.1999 - 12.2007
ged -
Johnson county community college
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