Anna Moore
Lithonia,GA
Summary
Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Quick-thinking leader recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and quality management.
Overview
5
5
years of professional experience
Work History
Senior Resolution Coordinator /Training Facilitator
Walmart
06.2023 - 12.2023
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
- Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.
- Collaborated with various departments to resolve complex cases, ensuring a seamless experience for customers.
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
- Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
- Maintained a high level of confidentiality when handling sensitive information related to disputes or legal matters.
- Continuously improved personal knowledge of industry best practices and emerging trends in dispute resolution, contributing to professional development and enhanced job performance.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Evaluated the effectiveness of training programs using various assessment tools, leading to continuous improvement efforts.
- Collaborated with subject matter experts to develop accurate, relevant content for delivery at industry conferences or professional development events.
Night Shift Lead
Starbucks
09.2021 - 04.2022
- Improved team efficiency by implementing streamlined nightly workflows and task prioritization.
- Managed resources for optimal shift performance, including staff scheduling and equipment allocation.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Monitored employee performance and provided timely feedback to enhance productivity on the night shift.
- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment rates during the night shift.
- Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
- Assisted new employees in acclimating to their roles within the company quickly and efficiently via comprehensive orientation programs tailored to nighttime workers.
- Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform inventory management, customer service and maintenance.
Residential Cleaning Technician/Facilitator
MaidSafe LLC
11.2020 - 05.2021
- Lead teams thru Speed Clean to completion of post construction, move out/ins, deep cleans and maintenance
- Attend Team Meetings, Stock Equipment, Fill/ Clean company vehicle after each shift
- Read training manuals, books, and watch videos on Speed Clean method in preparation for testing and the field
- Open / Close up shop after shift, including money management, product estimate, food prep and shop clean up.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Facilitated open communication between management and staff during change initiatives, easing transitions and minimizing disruptions.
Junior Barista
Meg-A-Latte
02.2019 - 10.2020
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
- Expedited drink production by mastering efficient brewing techniques and equipment usage.
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Assisted in inventory management to minimize waste and optimize product availability.
Hostess
Applebee's Grill + Bar
08.2018 - 02.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
BBA - Business Management And Administration
Strayer University
Atlanta, GA09.2025
Skills
- Cross-functional Collaboration
- Analytical Skills
- Attention to Detail
- Effective Communication
- Multitasking
- Active Listening
- Adaptability
- Time Management
- Organizational Skills
- Computer Literacy
- Conflict Resolution
- Customer Service
- Professional Ethics Understanding
References
- Kiiya Wygant, Locater, RHD Locating Services, (678) 663-7608
- Heather Seller, Manager, MaidSafe LLC, (706) 580-0358
- Stephanie Beck, Locater, Zayo Locating Services, (678) 949-3391
- Michael Moore, Truck Driver, Badlands Tanklines, (701) 334-6365
- Shelly Holt, Senior Resolution Coordinator, Walmart, (704)-507-8323
Community Service
- Teacher's Aid - Covenant Christian School
- Intern Afterschool Teacher - Pinehurst Elementary School
- Operation Christmas Child Warehouse Packing/Sorting
- Volunteer Experiences
Timeline
Senior Resolution Coordinator /Training Facilitator
Walmart
06.2023 - 12.2023
Night Shift Lead
Starbucks
09.2021 - 04.2022
Residential Cleaning Technician/Facilitator
MaidSafe LLC
11.2020 - 05.2021
Junior Barista
Meg-A-Latte
02.2019 - 10.2020
Hostess
Applebee's Grill + Bar
08.2018 - 02.2019
BBA - Business Management And Administration
Strayer University