Mechelle Williams
Anaheim,AZ
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve higher volume and gross averages . Skilled in developing effective sales strategies, growing client relationships, and identifying positive opportunities to improve while maintaining high CSI. Demonstrated ability to improve team performance through coaching and motivation. Consistently increased PVR and volume growth by implementing innovative sales steps and optimizing operational processes meanwhile always willing to learn from my and others experiences.
Overview
26
26
years of professional experience
Work History
Internet Fleet Sales Manager
Tuttle Click Ford Lincoln Irvine
Irvine, CA
09.2012 - 10.2024
- Negotiated favorable terms of sale with customers while maintaining profitability goals.
- Developed sales processes to maximize volume and gross.
- Collaborated with the marketing team to create promotional materials to draw traffic to the dealership.
- Proactive with customer CSI levels by following up with clients via emails and/or calls.
- Assisted customers in selecting the most appropriate vehicles for their needs.
- Maintained relationships with existing customers through regular contact, such as phone calls or emails.
- Resolved any customer complaints promptly and efficiently.
- Identified new leads through cold calling, networking, referrals.
- Offered financial options to clients prior to closing.
Finance Director
Power Ford Tustin
Tustin, CA
11.2011 - 07.2012
- Monitored CITs.
- Followed strategies to improve profitability supported by Autonation, i.e., CSI TOs.
- Coached F&I team on best practices to manage individual PVR and Product Index.
- Negotiated with lenders to provide additional gross to PVR.
- Collaborated closely with the Sales Desk to improve gross PVR and compliance
- Managed and developed the finance department, fostering a culture of continuous improvement and professional growth.
- Monitored financial performance metrics, developing actionable insights and recommendations to enhance profitability.
Finance Director
Coulter Motor Company Tempe
Tempe, AZ
12.2009 - 11.2011
- Reorganized finance department to improve efficiency and compliance.
- Worked closely with the Sales Desk to change sales culture to improve front and back PVR
Finance Manager
Power Toyota Tempe
Tempe, AZ
12.2008 - 12.2009
- Implemented increase in revenue using Autonation Finance Menu and compliance management on deals from the sales desk.
Finance Director
Power Ford North Scottsdale
Scottsdale, AZ
08.2005 - 11.2008
- Worked closely with the Sales desk to improve the sales culture to encourage higher gross PVR
Finance Assistant Director New Cars
Midway Chevroet
Phoenix, AZ
08.2003 - 06.2004
- Managed compliance with applicable AZ laws and regulations governing auto finance while improving gross PVR.
Finance
Camelback Toyota
Phoenix, AZ
06.1998 - 07.2003
- Managed compliance with applicable AZ laws and regulations governing auto finance while improving gross PVR.
Education
General Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZ01-1989
Chemical Engineering
ASU
TempeSkills
- Operations Management
- Team Growth
- Competitive Nature with Nurture
- Aftermarket Sales
- Customer Service
- Sales Targeting
- Multidisciplinary team leadership
Timeline
Internet Fleet Sales Manager
Tuttle Click Ford Lincoln Irvine
09.2012 - 10.2024
Finance Director
Power Ford Tustin
11.2011 - 07.2012
Finance Director
Coulter Motor Company Tempe
12.2009 - 11.2011
Finance Manager
Power Toyota Tempe
12.2008 - 12.2009
Finance Director
Power Ford North Scottsdale
08.2005 - 11.2008
Finance Assistant Director New Cars
Midway Chevroet
08.2003 - 06.2004
Finance
Camelback Toyota
06.1998 - 07.2003
General Studies
Maricopa Community Colleges, Phoenix College
Chemical Engineering
ASU
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