Summary
Overview
Work History
Education
Skills
Timeline
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Oghomwen Toni-osagie

LAGOS,Lagos

Summary

Polite and professional Customer satisfaction personel successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Giftbetta
LAGOS, Nigeria
01.2020 - 03.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Customer Service Manager

Airtel
LAGOS, Lagos
09.2019 - 11.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Improved customer service initiatives by streamlining sales and order management processes.

Customer Support Agent

RetailNext
San Jose, CA
02.2015 - 08.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

Bachelor of Science - International Relations And Affairs

ISFOP University
Benin Republic
04.2014

Skills

  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Customer Account Management

Timeline

Call Center Representative

Giftbetta
01.2020 - 03.2022

Customer Service Manager

Airtel
09.2019 - 11.2020

Customer Support Agent

RetailNext
02.2015 - 08.2018

Bachelor of Science - International Relations And Affairs

ISFOP University

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Oghomwen Toni-osagie