Isabel Collins
Queen Creek ,AZ
Overview
20
20
years of professional experience
Work History
Analyst - Long-Term Disability
The Hartford Insurance
04.2020 - Current
- Conduct comprehensive assessments and investigations of Long-Term Disability (LTD) applications to ensure thorough evaluation and compliance with relevant policies and regulations.
- Leverage CNS and THAA platforms to strategically gather client data and meticulously track outreach efforts, optimizing engagement strategies and enhancing client relationship management.
- Achieve and sustain a client retention rate exceeding 98% by strategically collaborating with account managers to develop and deliver compelling value propositions, thereby enhancing client satisfaction and long-term loyalty.
- Perform in-depth analyses of both new and ongoing claims, leveraging detailed insights to support informed decision-making and effective claim resolution.
- Apply extensive knowledge and expertise in claims management to enhance the accuracy and efficiency of the claims processing workflow, ensuring optimal outcomes and adherence to industry standards.
- Demonstrate exceptional capability to perform autonomously and maintain high productivity levels in a remote work setting, while delivering consistent and high-quality results with minimal supervision.
Auto Claims Adjuster
The Hartford Insurance
10.2016 - 04.2020
- Hold a current and valid Texas All Lines Adjuster License, demonstrating comprehensive qualifications and authorization to handle a broad spectrum of insurance claims across various lines of coverage.
- Conduct detailed analyses of liability factors to inform decision-making processes and provide well-founded recommendations, ensuring that all conclusions are based on thorough investigation and sound judgment.
- Coordinate and oversee vehicle repair processes by effectively collaborating with appraisers, rep
- Negotiated with claimants to settle claims.
Electronic Claims Analyst
Bank of America
10.2014 - 10.2016
- Demonstrated excellence in delivering superior customer service by employing advanced communication techniques and strategic problem-solving skills, resulting in consistently high customer satisfaction and enhanced client loyalty.
- Skilled in deploying sophisticated strategies and tools to proactively identify, assess, and mitigate potential risks, thereby safeguarding organizational interests and optimizing operational efficiency.
- Championed quality improvement initiatives by designing and executing targeted programs aimed at elevating standards and exceeding customer expectations, leading to measurable enhancements in service quality and overall client satisfaction.
Flight Attendant
American Airlines
10.2013 - 10.2014
- Exhibited advanced proficiency in compliance management, customer service, safety protocols, and adherence to punctuality standards, ensuring a consistently high level of operational excellence.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Customer Service Representative
American Express
10.2011 - 10.2013
- Efficiently managed payment processing and dispute resolution in a dynamic, fast-paced environment, ensuring swift and accurate transactions to maximize customer satisfaction and drive revenue.
- Achieved monthly sales performance while cultivating and sustaining excellent relationships with card members.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Assistant Branch Manager
Desert Financial Credit Union
10.2004 - 10.2011
- Spearheaded branch operations and growth initiatives, driving a significant increase in overall branch profitability by implementing strategic sales and service programs, optimizing team performance, and enhancing member engagement.
- Cultivated and maintained strong client relationships through personalized service and financial advisory, leading to a substantial increase in new account openings and a high level of customer satisfaction and retention.
- Oversaw compliance with regulatory requirements and internal policies while ensuring efficient branch operations, successfully managing risk and maintaining a secure, customer-focused environment.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Associates - Business
Mesa Community College
Mesa, AZSkills
- Data Analysis and Visualization
- Bilingual Proficiency
- Critical Thinking and Problem-Solving
- Effective Communication
- Adaptability and Flexibility
Languages
Spanish
Advanced (C1)
Timeline
Analyst - Long-Term Disability
The Hartford Insurance
04.2020 - Current
Auto Claims Adjuster
The Hartford Insurance
10.2016 - 04.2020
Electronic Claims Analyst
Bank of America
10.2014 - 10.2016
Flight Attendant
American Airlines
10.2013 - 10.2014
Customer Service Representative
American Express
10.2011 - 10.2013
Assistant Branch Manager
Desert Financial Credit Union
10.2004 - 10.2011
Associates - Business
Mesa Community College
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